Experience

Strategic Benefits Advisors, Inc.
• United States
• Human Resources
• 1 - 100 Employee
• Pension Benefits Advisor

  • May 2023 - Present


ACCENT DECOR, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Customer Support Specialist

  • Nov 2021 - Feb 2023

  • Collaborating with other departments to ensure quality service. • Processing Return Merchandise Authorizations, Credit Memos, • Managed Key Accounts to include Credit Memos, Return Merchandise Authorizations and Invoice/billing inquiries. • Assist with opening new accounts. • Represented Accent Décor professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised. • Properly navigate through different computer systems simultaneously, while actively listening and negotiating accounts • Generating invoices and cash sales for merchandise sent without receiving payment. • Maintains files and databases; updates and purges, as necessary. • Processing and completing wire transfers and checking payments for export (International) customers. Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Customer Service Agent/ SME/Team Lead

  • Jan 2020 - Jul 2021

  • Subject Matter Expert for PCCI/MATC • Ran and completed weekly Technical vs Clinical Report. • Collaborated with patients, technicians, doctors, and insurance companies to provide a quality customer experience. • Coaching/Training with colleagues, provided daily real time floor support and feedback. • Posts key process reminders for agents • Assist sales agents with correctly keying orders • Monitor and control open service orders and tasks. • Assigned cases using SAP for Field Service Engineers. • Maintained the service daily schedules and dispatched the resources as service calls are completed. Show less



One Call Care Management

• United States
• Medical Practices
• 100 - 200 Employee

• Care Coordinator III

  • Sep 2015 - Nov 2019

  • Provide extraordinary customer service to all internal and external customers (including patients and providers). • Knowledge of medical terminology, CPT, HCPCS and ICD coding. • Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc. • Enter all essential information to internal system for effective communication between facilities. • Coordinates and processes patient referrals to completion with precision, detail and accuracy. • Provide extraordinary customer service to all internal and external customers (including patients and • Track and document inbound support requests and ensure proper notation of customer problems or issues. • Provide guidance and/or mentoring to less experienced Care Coordinators. • Update and ensure accurate entry of customer contact informatio Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Executive 3/ Team Lead

  • Jun 2011 - Dec 2013

  • Acts as an ambassador by building rapport, supporting, reassuring, and educating the customer throughout the call. • Display the ability to establish and maintain effective relationships with customers, delivering quality experience. • Weekly CSA Coaching report completed for coaching sessions with colleagues • Weekly Deep Dive Meetings • Onboarding/New Hire training. • Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude • Handles all management responsibilities when they are not present or have to step away. • Provide floor support for Inbound Sales Team • Maintain and coordinate daily sales behaviors such as assistance with sales tracking, encourage NPS/ENPS mindset, and center productivity • Promoted and recommended products and services based logical relationships to the customer’s needs and interest, entered and confirmed sales when appropriate. • Proven history of achieving quarterly revenue targets. Show less



Tech Team Global

• Technology, Information and Internet

• Technical Support

  • Jun 2006 - Dec 2010

  • Elicited and recorded customer information and inquiries using a computerized system. • Communicated with programmers to resolve software issues. • Handling customer technical support cases through phone and email submission. • Utilized multiple in-house applications to quickly resolve customer issues. • Elicited and recorded customer information and inquiries using a computerized system. • Communicated with programmers to resolve software issues. • Handling customer technical support cases through phone and email submission. • Utilized multiple in-house applications to quickly resolve customer issues.