Experience

Infoassist AE

• Greece
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• HP Technical Support Agent

  • Aug 2014 - Present

  HP Technical Support Agent Infoassist AE 2014-2016 (2 years)|Athens, Greece Technical support for HP consumer series: notebooks and desktops, monitors, accessories (mice, keyboards, bags etc.) Inbound calls handling - calls and case logging to CRM tool Technical tasks: - providing technical support - gathering information about the issue, guiding customers through troubleshooting step-by-step - providing information about supported units and their specifications Administrative work: user registration; warranty check; organizing service (pick-up & return); reporting; forwarding complaints to CRT team Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Tehnical support agent

  • Dec 2013 - Jul 2014

  Microsoft products and services related info to cmr Microsoft Support Chat Support for OEM products Windows activation Microsoft Office 365 activation Microsoft products and services related info to cmr Microsoft Support Chat Support for OEM products Windows activation Microsoft Office 365 activation


HP
• Azerbaijan
• Online Media
• Microsoft Technical Support Agent

  • Dec 2013 - Jun 2014