Belle Jordan
Client Services Manager Northern Region at Ricoh Australia- Claim this Profile
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Topline Score
Bio
Garry Gray
Belle is a star with a bright future. She is passionate about her customers and her people. Belle is strategic in her approach, and thoughtful in her execution to get the things done that matter. She is a leader who makes a very clear and positive impact to our business, whose trust and delivery of great customer experiences is without equal. I've worked with a lot of great service delivery, customer experience people over the years, few better than Belle.
Joanne Edgar
Belle is a pleasure to work with. As the sales manager, my team and I relied on Belle to ensure service deliverables were met for our customers and we were never disappointed. Her commitment to the customers and support of her staff is undeniable and her flexibility and ability to work with other teams to meet company and customer objectives is exceptional. I hope I get the opportunity to work with her again.
Garry Gray
Belle is a star with a bright future. She is passionate about her customers and her people. Belle is strategic in her approach, and thoughtful in her execution to get the things done that matter. She is a leader who makes a very clear and positive impact to our business, whose trust and delivery of great customer experiences is without equal. I've worked with a lot of great service delivery, customer experience people over the years, few better than Belle.
Joanne Edgar
Belle is a pleasure to work with. As the sales manager, my team and I relied on Belle to ensure service deliverables were met for our customers and we were never disappointed. Her commitment to the customers and support of her staff is undeniable and her flexibility and ability to work with other teams to meet company and customer objectives is exceptional. I hope I get the opportunity to work with her again.
Garry Gray
Belle is a star with a bright future. She is passionate about her customers and her people. Belle is strategic in her approach, and thoughtful in her execution to get the things done that matter. She is a leader who makes a very clear and positive impact to our business, whose trust and delivery of great customer experiences is without equal. I've worked with a lot of great service delivery, customer experience people over the years, few better than Belle.
Joanne Edgar
Belle is a pleasure to work with. As the sales manager, my team and I relied on Belle to ensure service deliverables were met for our customers and we were never disappointed. Her commitment to the customers and support of her staff is undeniable and her flexibility and ability to work with other teams to meet company and customer objectives is exceptional. I hope I get the opportunity to work with her again.
Garry Gray
Belle is a star with a bright future. She is passionate about her customers and her people. Belle is strategic in her approach, and thoughtful in her execution to get the things done that matter. She is a leader who makes a very clear and positive impact to our business, whose trust and delivery of great customer experiences is without equal. I've worked with a lot of great service delivery, customer experience people over the years, few better than Belle.
Joanne Edgar
Belle is a pleasure to work with. As the sales manager, my team and I relied on Belle to ensure service deliverables were met for our customers and we were never disappointed. Her commitment to the customers and support of her staff is undeniable and her flexibility and ability to work with other teams to meet company and customer objectives is exceptional. I hope I get the opportunity to work with her again.
Credentials
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Becoming a Triple-Threat Project Manager
LinkedInOct, 2016- Nov, 2024 -
Business Writing Strategies
LinkedInOct, 2016- Nov, 2024 -
Change Management
LinkedInOct, 2016- Nov, 2024 -
Simplifying Business Processes
LinkedInOct, 2016- Nov, 2024 -
Thought Leadership
LinkedInOct, 2016- Nov, 2024
Experience
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Ricoh Australia
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Australia
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IT Services and IT Consulting
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400 - 500 Employee
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Client Services Manager Northern Region
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Oct 2020 - Present
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Service Delivery Manager
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Jul 2019 - Present
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Account Delivery Manager
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Oct 2018 - Present
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FUJIFILM Business Innovation Asia Pacific
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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SERVICE DELIVERY MANAGER
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Apr 2007 - Present
Responsible for developing a culture of excellence and best practice in all areas whilst facilitating the growth of a customer centric team. Supervising a team of 8 direct and 8 indirect staff, with a primary focus on achieving agreed service standards, continuous improvement, ensuring processes and resources are adequate to maintain service deliverables and financial targets. Responsible for developing a culture of excellence and best practice in all areas whilst facilitating the growth of a customer centric team. Supervising a team of 8 direct and 8 indirect staff, with a primary focus on achieving agreed service standards, continuous improvement, ensuring processes and resources are adequate to maintain service deliverables and financial targets.
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FUJIFILM Business Innovation Australia
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Australia
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IT Services and IT Consulting
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700 & Above Employee
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Client Service Manager
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Apr 2003 - Nov 2007
Client Service Manager (Apr 2003 to Nov 2007)Exceeded business unit and customer expectations through continuous improvements in customer service delivery, playing a pivotal function in securing new clients, and driving relationships through a positive solutions approach. Supervised a small team, implemented service delivery initiatives, project managed contract service implementations, managed financial and performance based obligations, and managed KPIs. Client Service Manager (Apr 2003 to Nov 2007)Exceeded business unit and customer expectations through continuous improvements in customer service delivery, playing a pivotal function in securing new clients, and driving relationships through a positive solutions approach. Supervised a small team, implemented service delivery initiatives, project managed contract service implementations, managed financial and performance based obligations, and managed KPIs.
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Education
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2015 - 2018
Lynda.com
Time Management, Business Writing, Creative Thinking, Unconscious Bias -
2015 - 2018
Lynda.com
Teamwork Foundation, Motivating and Engaging Employees, Leading Productive One-on-One Meetings -
2015 - 2015
APMG International - Accrediting Professionals
ITIL Foundation, Foundation -
2012 - 2012
Customer Service Institute Australia
Business Relationship Managers Course -
2012 - 2012
Fuji Xerox Australia
Coaching for Performance -
2011 - 2011
Customer Service Institute of Australia
Diploma of Management –Certified Business Relationship Manager (CBRM), Customer Service and Account management -
2011 - 2011
Fuji Xerox Australia
Managers Program: Building Engagement -
2008 - 2008
University of Technology Sydney
Train the Trainer -
2004 - 2004
Fuji Xerox
People Process and Technology
Community
