Bellamy Gufwoli
Release and QA engineer at Ezra- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Swahili Professional working proficiency
Topline Score
Bio
Credentials
-
Airtel Africa Customer Service Representative
IBM -
Customer Service & Client Relationship
ALLIED RESOURCE PARTNERS -
Trainers Peace Building & Reconciliation
AMFI Kenya - Association of Microfinance Institutions of Kenya
Experience
-
Ezra
-
Financial Services
-
Release and QA engineer
-
Apr 2021 - Present
Maintaining, and streamlining our automated build and release pipeline from code compilation, automated testing, to deploying releases to multiple environments. Facilitating and championing the quick resolution of problems found during testing and implementation of software. Creating and maintaining documentation of the build/release process. Investigating tools and processes and integrating them so that they can improve the reliability, stability and efficiency with which we release our services. Working closely with the development team to integrate new deployment processes and strategies to meet our feature requirements. Maintain repository & Documentation of all technology release related processes and carry out knowledge transfer sessions with operation teams. Frequently carry out system and software audits across various markets, testing application software before deployment and sharing regular reports. Suggest improvements to solve audit issues noted. Execute end-to-end integration & are responsible for the validation, the acceptance of the solution and the respect of the schedules agreed with the client. Show less
-
-
-
DT One
-
Singapore
-
Financial Services
-
1 - 100 Employee
-
Release and Configuration Engineer
-
Mar 2019 - Apr 2021
•Maintaining, and streamlining our automated build and release pipeline from code compilation, automated testing, to deploying releases to multiple environments. •Facilitating and championing the quick resolution of problems found during testing and implementation of software. •Creating and maintaining documentation of the build/release process. •Investigating tools and processes and integrating them so that they can improve the reliability, stability and efficiency with which we release our services. •Working closely with the development team to integrate new deployment processes and strategies to meet our feature requirements. •Maintain repository & Documentation of all technology release related processes and carry out knowledge transfer sessions with operation teams. •Frequently carry out system and software audits across various markets,testing application software before deployment and sharing regular reports. Suggest improvements to solve audit issues noted. Show less
-
-
-
-
Junior Software Engineer
-
Jul 2017 - Mar 2019
- Participating in designing of architectural and component software features, to meet customer requirements through team and individual efforts- Developing applications written in Python, Clojure, php and Java to solve complex problems considering system capacity and limitations- Designing and implementing of test plan, perform unit testing of new and modified code, including automated testing and documentation of al product- Conducting and participating in peer code reviews Show less
-
-
Technical Support Analyst
-
Dec 2013 - Jul 2017
• Monitoring and Reporting all inconsistent situations, down times or service interruptions • Customer Support, handling customer complaints escalated by telco customer care service.• All Virtual Top-ups (V-Tops) and V-top dumps to the end user / telco.• Daily Revenue Assurance (RA) Dumps to the end user.• Daily Business Intelligence dumps to the end user / telco• Daily end of day statistics, of lending and recovery transactions, to the relevant persons in different markets• Weekly Database Backups for various markets / regions globally• Dumps for finance• Customer support- for Ticket Management, answering customer care issues and qualification. (downtime & ticket status) and if need be escalation• Maintain computing environment by identifying system requirements; installing upgrades; monitoring system performance. Show less
-
-
-
iSON Technologies - Leading IT Company in Africa and Middle East
-
Nigeria
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Support Engineer/Incident Manager
-
Feb 2011 - Dec 2013
End User and Server Support/Incident Manager, Contracted at AIRTEL KENYA • Maintaining Active Directory, password resets, outlook account creation, user ID creation. • Windows server 2008 and 2012 administration and configuration. • Remote and regional Customer support via soft phone (AVAYA and CIC). • Resolving of Customer issues within strict SLA’s • Performing analysis, testing and installing of PCs and PC software. • Wireless configuration and maintenance. • Projects handled and completed include setting up of the 300 seater call center for Airtel Incident Manager • Implementing the Incident Management process working close with the SLA manager. • Ticket management using Remedy and Maximo ticketing tools. • Maintain daily and weekly reports, downtime reports, asset reports and RCA’s. • Ensuring all policies are followed and ensure all issues are ticketed and resolved before the SLA breach. • Handling competence call with the telco heads and following up with breached tickets. • Remote support via call, skype and remote connection tools resolving issues by guiding the affected users. Show less
-
-
-
-
MIS Analyst
-
Jun 2007 - Feb 2011
Information and Communication Technology Department (ICT) Working with Loan Performer and Bankers Realm Systems. Duties: • Data posting, loan application and data management • Communicating and solving problems with KDN when the link is down • LAN and WAN configuration, planning and troubleshooting. • Performing analysis, testing and installing of computers. • Maintaining of database, restoring, taking back up and Running database queries (using MySQL) • Loading software programs/packages and utility applications, installs operating systems, establishes email accounts and IP addresses. Show less
-
-
Education
-
2005 - 2007
KCITI (Kenya Christian Industrial training Institute)
System Analysis and Design
Community
