Experience

ONGD REMAR

• Spain
• Civic and Social Organizations
• 1 - 100 Employee

• Coordinator Of Volunteers

  • Oct 2021 - Present

  Support and evaluate the currents vacancies at the foster home and identify the priority needs through team building and service projects, our volunteers make positive contributions to children who live in our communities. Support and evaluate the currents vacancies at the foster home and identify the priority needs through team building and service projects, our volunteers make positive contributions to children who live in our communities.



Xploy Solutions

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• E-Commerce & Digital Marketing Coordinator

  • Dec 2020 - Present

  Coordinate and nurture all marketplaces to deliver a day-to-day customer experience when consumers encounter a website, identifying potential ways to create more traffic to an specific product or service.

• Sales Lead

  • Jul 2020 - Dec 2020

  Coordinator the sales department and ensuring sales quotas are reached. Create functional and long term business relationship with our suppliers, vendors and clients.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Dec 2019 - Jul 2020

  Helps each member of the team, train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.

• Product Trainer

  • Jul 2019 - Nov 2019

  Identifying training needs, developing annual training programs, assessing the organization's strengths and weaknesses, creating instructional materials, offering structured learning experiences, and evaluating the effectiveness of training programs.

• Operations Supervisor

  • Nov 2017 - Jul 2019

  Lead and participates in the work of a whole crew of agents providing solutions, technical support, customer service solutions to each consumer/customer.

• Quality Assurance Analyst

  • Sep 2016 - Nov 2017

  Ensure interactions and transactions functions properly and efficiently and makes suggestions to management about how to make it function better.

• Payroll Clerk

  • Jul 2016 - Sep 2016

  Temporary responsible for all tasks relating to payroll processing such as collecting employees' timesheets and payroll data, calculating wages, issuing statements, detailing earnings, and preparing paychecks.

• Customer Service Specialist

  • Jun 2014 - Jul 2016

  Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features.