Experience

Major Development Public Company Limited

• Thailand
• Real Estate
• 1 - 100 Employee

• CRM Department Manager

  • Jun 2018 - Present

  Execute the CRM activities as well as related marketing activities of the marketing team. Help lead generation and drive revenue for company’s target by Increasing % of referral and repeat buyer rate from Major customers and create sales value from new channel. Establish Major Club and build awareness and customer experience. Execute the CRM activities as well as related marketing activities of the marketing team. Help lead generation and drive revenue for company’s target by Increasing % of referral and repeat buyer rate from Major customers and create sales value from new channel. Establish Major Club and build awareness and customer experience.



Ananda Development Public Company Limited.

• Thailand
• Real Estate
• 200 - 300 Employee

• CRM Manager - Condo

  • Aug 2012 - May 2018

  • To initiate on Referral Campaign for Ready to Move and Existing projects • Focus on AMC presales target and event • Manage CRM activities and ensure that all activities can deliver to customers on time with excellent quality and achieve team’s objectives • To keep the best relationship with our customers especially super crème segment • To Increase customers’ satisfaction score • To Increase % active customers • To find new channel / extend customers base to push up sales values of presales & transfer target Show less



Sansiri PLC (Quintessentially Thailand)

• Bangkok Metropolitan Area, Thailand

• Membership Retention Executive & Senior Member Assistant

  • Aug 2009 - Aug 2012

   Create and implement a successful Member Renewal Program ensuring renewals target is met in Thailand;  Responsible for maintaining an on-going relationship with signed-up Members and conduct on-going MRP with them;  Speak to Members to obtain their feedback on the service and communicate this back to the team;  Put together and send renewal membership packs to Members when their membership falls due;  Create and implement a successful Member Renewal Program ensuring renewals target is met in Thailand;  Responsible for maintaining an on-going relationship with signed-up Members and conduct on-going MRP with them;  Speak to Members to obtain their feedback on the service and communicate this back to the team;  Put together and send renewal membership packs to Members when their membership falls due;



AIS

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Senior English Personal Assistant Executive

  • Dec 2006 - Jun 2009

   Assist and handle CEO and Superior customer inquiries and complaints. Resolve all problems with prompt, courteous and efficient emails and phone calls or to delegate them onto the appropriate parties for follow up  Analyze and determine the suitable services and packages based on customer profiles and criteria definition  Handle any charges dispute inquiry and take the whole process to ensure the reply is delivered with speed and accuracy  Maintain and manage assigned customer accounts by providing the best  Manage, arrange and perform customer visits on behalf of the company for any special occasions  Participate as the customer service representative in any special company events that are arranged for selective customers  Identify service inefficiencies and report these to the supervisor and manager  Manage daily and monthly campaign lists and assign to appropriate team members for efficient completion of the assignment within the deadline provided  Phone and email coordination with internal or related departments to solve customer problems or to satisfy customer needs  Motivate and manage team and individual performance to accomplish company based KPI’s  Sell the best suitable packages and promotions to customers to exceed Monthly Sale Target. Show less