Experience

Loran Scholars Foundation

• Bilingual Program Officer

  • Sep 2019 - Present



Groupe Média TFO

• Coordinator, Talents Development

  • Apr 2019 - Aug 2019



Cision Canada

• Bilingual Human Resources Coordinator

  • Sep 2018 - Apr 2019

  • Performed data entry in multiple systems for new hires following established workflow and policies• Coordinated and administered activities related to new hires, changes and terminations• Created and ensured accurate and complete Employee HR files.• Followed up with Managers on outstanding documentation• Verified the reception of all required documentation by the Payroll Manager and in a timely manner• Generated and distributed daily, weekly, and monthly bilingual… • Performed data entry in multiple systems for new hires following established workflow and policies• Coordinated and administered activities related to new hires, changes and terminations• Created and ensured accurate and complete Employee HR files.• Followed up with Managers on outstanding documentation• Verified the reception of all required documentation by the Payroll Manager and in a timely manner• Generated and distributed daily, weekly, and monthly bilingual reports to communicate employees' changes to internal departments (HR, IT, Facilities, etc.)• Monitored and appropriately responded/forwarded incoming mail from the central HR email box Show more Show less



RBC

• Bilingual Customer Support

  • Jul 2013 - Sep 2018

  • Provided telephone support relating to technical, navigational issues and problem resolution to clients using all RBC Cash Management applications• Met Key Performance Indicator (KPI) by achieving departmental objectives• Escalated complex and unresolved issues to the appropriate department to minimize/avoid negative client impact/experience• Documented all activities in Goldmine (RBC logistic) as per procedures and in a timely manner to ensure that the client’s history is… • Provided telephone support relating to technical, navigational issues and problem resolution to clients using all RBC Cash Management applications• Met Key Performance Indicator (KPI) by achieving departmental objectives• Escalated complex and unresolved issues to the appropriate department to minimize/avoid negative client impact/experience• Documented all activities in Goldmine (RBC logistic) as per procedures and in a timely manner to ensure that the client’s history is accurate• Participated in creating/maintaining a positive team environment where team members give each other support, promote good moral and co-operation Show more Show less



Toronto Region Immigrant Employment Council (TRIEC)

• Assistant Administrative

  • Oct 2012 - Jul 2013

  • Ensured office is neat, and stocked with necessary tools for functionality• Performed filing, data management, drafting and editing documents for The Mentorship program• Updated files, forms and information to unsure accurate participation was noted• Assisted with all other office administrative duties



Office of the Provincial Advocate for Children and Youth

• Youth Leader

  • Dec 2010 - Sep 2012

  • Facilitated youth workshops for National Children’s Day at the Legislative Assembly of Ontario• Coordinated the creation of a magazine to bring attention to the voices and experiences of marginalized children and youth in Ontario• Conducted outreach with children and youth across Ontario to encourage their participation and contribution to the magazine• Conceptualized topics/themes, design and presentation of the magazine, including the editorial process final sign off of… • Facilitated youth workshops for National Children’s Day at the Legislative Assembly of Ontario• Coordinated the creation of a magazine to bring attention to the voices and experiences of marginalized children and youth in Ontario• Conducted outreach with children and youth across Ontario to encourage their participation and contribution to the magazine• Conceptualized topics/themes, design and presentation of the magazine, including the editorial process final sign off of content• Conducted research, responded to written and telephone requests on magazine production and development• Organized numerous meetings, recorded meeting minutes and coordinated debriefing sessions with meeting participants Show more Show less