Experience

Eberjey

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• eCommerce Manager

  • Sep 2005 - Present

  - Manage all content of www.eberjey.com website from online marketing to daily operations.- Led production innovation, strategy, design and development for new version of the website on Magento platform.- Execute and analyze customized selling reports on a weekly, monthly, quarterly and annual basis.- Manage development and marketing strategies of website.- Work directly with copywriter to add product descriptions for site and search optimization.- Develop and implement strategies to drive more traffic to the site while making it a more pleasant experience for customers.- HTML and CSS coding on Magento ecommerce platform when needed.- Build and maintain customer e-mail database through www.constantcontact.com- Customize coding on newsletter campaigns with HTML coding.- Develop and implement strategies to drive down shipping costs. Effectively negotiated rates with FedEx and UPS.- Provide excellent customer service via phone or email resolving complaints and order issues.- Use social media to address customer complaints and praise.- Hire and train Customer Service staff. Oversee order and return process. Handle major issues that staff cannot.- Isolate and identify areas for improvement within the department.- Seek out opportunities to increase financial results beyond budget expectations.- Maintain the Amazon.com account: creating account, adding new items, updating inventory, providing customer service.