Experience

enCircle
• United States
• Individual and Family Services
• 1 - 100 Employee
• Director of Immigration and Refugees

  • Dec 2022 - Present

BI Corporation
• IT Services and IT Consulting
• Deputy Program Manager

  • May 2022 - Present


BI Incorporated

• United States
• Public Safety
• 400 - 500 Employee

• Immigration Case Manager

  • Mar 2020 - Present

  Daily meetings with participants face-to-face regularly as required by government contract to obligations. Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records. Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes. Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program. Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant. Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants. Asses the needs and vulnerabilities of ISAP Program Participants, and connect with them with appropriate resources within the community. Regular usage of Kronos program throughout daily operations with fellow employees and ISAP Program Participants. Show less



Department of Social Services (DSS)

• Australia
• Public Policy Offices
• 700 & Above Employee

• Employee Benefits Specialist

  • Dec 2018 - Jun 2019

  Conduct a detail interview process in person/Telephone for the eligibility of SNAP,Medicaid and TANF benefits.Utilizing Spider, VaCMS, MMIS and SECS programs.State and County Benefit policies knowledge.Process cases timely.Reviewing and evaluating cases to determine eligibility.Assist with the Hispanic population during the interview process.Provide the customer with information about benefits and services the agency offers to the community.

• Spanish Interpreter

  • Jan 2015 - Dec 2018

  Assist Spanish speaking customers during the eligibility determination process, translate customer information for the worker, and translates program and policy information for the customers.Contacts customers at the workers request by phone or in writing.Accompanies workers on home visits when requested by CPS, Adult Service, View Program and others.Translates written correspondence, documents, policies, procedures and law.Accompanies workers to assist in court for interpretation.Answers basic questions for customers over the phone for SNAP, MEDICAID, and TANF by utilizing VACMS, SPIDER and MMIS.Translator coordinator supervised CPS Intern for Spanish interpretation, skills testing, field and court training. Show less



Rene Lopez & Associates

• Spanish Interpreter and translator

  • 2009 - 2011

  Medical Interpreter; alleviated language barriers between patients and doctors allowing concepts, ideas, and treatment options to be exchanged and understood between English speaking medical professionals and patients of various Spanish speaking cultures. Identified and resolved conflicts related to the meanings of words, practices, or behaviors, related to the cultures involved. Scheduled appointments and arranged transportation for non-English speaking patients through representatives of various insurance companies. Prepared written reports for supervisor and insurance company case manager related to appointments for each patient. Followed ethical codes that protect the confidentiality of information, translated written documents as requested. Interpreter for Head Start Convention, Interpreter for US Department of immigration. Show less