Mentor

• Sep 2022 - Present

Internal service Advisor

• Dec 2006 - Sep 2022

Perform administrative functions for the reconditioning service and detail departments using programs to enter new repair orders, track and report technician productivity, keeping track of workflow and the age of work in the different stages of the reconditioning process, maintaining clear and active communications with all departments, vendors and customers, performing payroll duties such as balancing technicians' and detailers' hours on a daily basis, accurately programming keys to monitor their activity, communicates with all departments in a clear and timely manner to ensure delivery of sold vehicles to customer in accordance with agreed upon delivery schedules. Show less

Internal Service Consultant/Director of First Impressions

• Dec 2006 - Sep 2022

Perform administrative functions for the Reconditioning Service and Detail departments.Use Reynolds & Reynolds, Inventory Online, and Rapid Recon to generate and track repair orders.Managing the workflow and the age of work in the different stages of the reconditioning process.Maintaining clear and active communication with all departments, vendors, and customers.Respond appropriately and in a timely manner to all concerns of external and internal customers.Perform payroll duties such as balancing payroll on a daily basis and submitting weekly payroll and productivity reports to the Reconditioning Manager.Maintain an organized work environment.Prioritizing requests from different departments to ensure all concerns are addressed.Answer Retail Service phones and assist customers with appointments, updates, and questions.Programming keys to ensure they are put securely in the key machine.Communicates with all departs in a clear and timely manner to ensure delivery of sold vehicles to customers in accordance with agreed-upon delivery schedules.Creating purchase orders received from vendors for work that has been completed. Show less

Fleet Lease Representative

• Feb 1999 - Dec 2006

Maintained a database of vehicles available for sale at the auction, organized online auctions for PNC Bank, contacted the bank to accurately process vehicles that were being redeemed, collected money, issued paperwork and reported to the bank such transactions, answered phone calls and assisted customers, contacted the bank for information about repossessed vehicles, worked on the auction block processing vehicles sales and collecting money, maintained an organized work environment. Maintained a database of vehicles available for sale at the auction, organized online auctions for PNC Bank, contacted the bank to accurately process vehicles that were being redeemed, collected money, issued paperwork and reported to the bank such transactions, answered phone calls and assisted customers, contacted the bank for information about repossessed vehicles, worked on the auction block processing vehicles sales and collecting money, maintained an organized work environment.

Fleet Lease Representative

• Feb 1999 - Dec 2006

• Maintain a database of vehicles available for auction • Organizing online auctions for PNC Bank • Contacting PNC to accurately process vehicles that are being redeemed • Collecting money and reporting to the bank such transactions • Answering phones and assisting customers • Calling for information about repossessed vehicles • Working on the auction block processing vehicle sales and collecting money • Maintaining an organized work environment • Maintain a database of vehicles available for auction • Organizing online auctions for PNC Bank • Contacting PNC to accurately process vehicles that are being redeemed • Collecting money and reporting to the bank such transactions • Answering phones and assisting customers • Calling for information about repossessed vehicles • Working on the auction block processing vehicle sales and collecting money • Maintaining an organized work environment

Dispatcher

• Feb 1996 - Nov 1998

Answered phones, set up appointments for the paratransit service division, located transit drivers near specific locations to provide transportation to clients, coordinated and organized client appointments for drivers to ensure pickups and drop offs were done in an efficient manner and clients arrived to appointments on time, knowing and tracking location of drivers at all times, ensured ADA guidelines were followed, ensured appropriate fares are charged/credited to specific clients. Answered phones, set up appointments for the paratransit service division, located transit drivers near specific locations to provide transportation to clients, coordinated and organized client appointments for drivers to ensure pickups and drop offs were done in an efficient manner and clients arrived to appointments on time, knowing and tracking location of drivers at all times, ensured ADA guidelines were followed, ensured appropriate fares are charged/credited to specific clients.