Experience

American Car Center

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Investigator Analyst

  • Feb 2020 - Present

  • Ensure submitted contracts and loan packages are complete, accurate and reflect proper approval • Responsible for Onboarding of all new associates • Ensure accuracy of contracts by completing a quality checklist for each contract• Communicate and Support Management Team daily • Build strong working relationships with the Sales Managers and Credit Department• Responsible for verification of employment, residence and income for contractual • Closely inspect loan package documentation for suspicious or fraudulent documentation



Sedgwick

• Insurance
• 700 & Above Employee

• Service Center Representative

  • Oct 2018 - Feb 2020

  • Act as a primary liaison with callers as it relates to claims applications and servicing processes• Educate and inform the customer about documentation required to process claims, required time frames, payment information and claim status• Develops and maintains strong working relationships with internal and external customers• Educate claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner• Adhered to company policies and scripts to consistently achieve call-time and quality standards• Compiled customer feedback and recommended service delivery improvements to management• Entered customer interaction details in software to track requests, document problems and record solutions offered• Conferred with customers about concerns with products or services to resolve problems and drive sales



FedEx Trade Networks Transport and Brokerage

• 500 - 600 Employee

• Import Agent

  • Apr 2018 - Sep 2018

  • Arrange for the release of FedEx express shipments from custom's custody• Complete all types of classification activities• Process FedEx express caged shipments to ensure timely release• Analyzes documentation to determine admissibility and arrange for the type of release required with customs FTN and FedEx express systems• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups



Methodist Le Bonheur Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Scheduler

  • Jun 2015 - Mar 2018

  • Performs administrative, scheduling, and support functions for the department• Proven records of providing excellent customer services both internally and externally• Maintain file system for patient medical records, and other required documents• Screen/receive phone calls in a courteous and timely manner• Develop and maintain effective working relationships with all clinical and administrative staff • Performs administrative, scheduling, and support functions for the department• Proven records of providing excellent customer services both internally and externally• Maintain file system for patient medical records, and other required documents• Screen/receive phone calls in a courteous and timely manner• Develop and maintain effective working relationships with all clinical and administrative staff



Immersion Hospitality

• Hospitality
• 1 - 100 Employee

• Customer Care Representative

  • Jan 2012 - Nov 2015

  • Process medical intake forms for retired, active duty, and reserve Navy Wounded Warriors and U.S Coast Guard• Assist with non-medical needs that require assistance• Verify if Retired Service Members are receiving their VA disability benefits• Compiled customer feedback and recommended service delivery improvements to management• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions• Managed billing, service and account issues for customers