Experience

ADB - Agricultural Development Bank Ghana

• Banking
• 100 - 200 Employee

• Customer Service Officer

  • Sep 2019 - Present

  1. Communicated with customers regarding our service requirements and addressed and resolved customer issues.2. Effectively handled all calls in phone queues, resulting in improvement over previous records.3. Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary.4. Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.5. Promoted [Product or Service] to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result.6. Reviewed reports of customer interactions with staff and other activities .7.Communicated with customers regarding our service requirements and addressed and resolved customer issues.8. Effectively handled all calls in phone queues, resulting in improvement over previous records. 9. Responsible for preparing, completing, and processing all forms with regard to allcustomer account information, ensuring all information was accurate and recorded, and making changes to database as necessary.