Experience

PLG Consulting

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Consultant

  • Jul 2022 - Present



Episcopal School of Jacksonville

• Primary and Secondary Education
• 100 - 200 Employee

• Director of Special Events

  • Aug 2020 - Present



CSX Transportation

• General Manager (Customer Service / Customer Experience)

  • Jan 2014 - Mar 2017

  Let a customer service team of 60+ employees in a 24x7 environment focused on service excellence. Produced in-house tools and analytics to respond to service needs while growing the business. Communicated with all levels of the organization on rail service measurements to enhance the customer experience.

• Director - Marketing

  • Jan 2009 - Dec 2013

  Established vision for long-term growth, providing direction on pricing, forecasting and budgeting. Developed new and innovative rail solutions focused on growing the market long-term while coordinating with cross-functional teams.

• Director - Marketing & Logistics (TRANSFLO Terminal Services)

  • Jun 2002 - Dec 2008

  Established and managed a logistics team providing technical support and training to 70+ TRANSFLO terminals, thus creating efficiencies while reducing costs. Developed strategic initiatives focused on growth and profitability through market research, pricing strategies and terminal network capacity improvements.

• Manager - Web Development (CSX Technology)

  • Jan 1999 - May 2002

  Responsible for the management and development of the CSX Internet & Intranet sites. Directed and led project teams in the development and deployment of strategic efforts, while building and maintaining business/vendor relationships focused on E-Commerce.

• Manager - Web Application Implementation (CSX Technology)

  • Nov 1997 - Dec 1998

  Supported the E-Business team with technical support to assist CSX customers in electronic commerce set-up. Established processes/procedures for start-up operation. Actively supported and coordinated railroad acquisition efforts in supplying electronic commerce.

• Manager Positions - Applications, Client/Server, Project Management (CSX Technology)

  • Feb 1996 - Oct 1997

  Analyzed, developed and coordinated manageable processes for a variety of customer projects providing work plans and timelines. Managed a team of project managers to coordinate all phases of desktop implementation including work plans, resource allocations, budget and strategies.

• Project Manager/IS Specialist - Application Implementation (CSX Technology)

  • Oct 1994 - Feb 1996

  Traveled CSXT network training operations personnel on applications. Prepared and provided scheduling, report writing, and team leadership.



St. John's Cathedral

• Accountant (The Cathedral Foundation)

  • Jan 1994 - Oct 1994

  Assist controller in daily activities including financial preparation and journalizing. Participant of computer conversion including hardware/software.

• Assistance to the Dean of Administration and Finance

  • Feb 1991 - Dec 1993

  Managed administrative staff and the annual budget. Exercised full procurement authority and coordination controlling cost factors. Developed, designed and implemented a purchase order and computer system.



Environmental Science and Engineering, Inc.

• Marketing and Sales

  • Jan 1990 - Feb 1991

  Established start-up operations for expansion: operating procedures, staffing, budget requirements. Supervised administrative staff and facilitated daily transactions. Maintained proposal coordination, procurement functions and financial report writing. Established start-up operations for expansion: operating procedures, staffing, budget requirements. Supervised administrative staff and facilitated daily transactions. Maintained proposal coordination, procurement functions and financial report writing.