Experience

Source2

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Recruiter

  • May 2023 - Present

  Sanford, Florida, United States • Develop and implement all phases of the recruitment process, including conducting one-on-one and group interviews • Inform Account Manager of hiring needs and criteria identified by the client • Screen applications and select qualified candidates • Schedule interviews and oversee preparation of interview questions and other hiring and selection materials • Ensure compliance with federal, state, and local employment laws and regulations, and company policies • Organize and… Show more • Develop and implement all phases of the recruitment process, including conducting one-on-one and group interviews • Inform Account Manager of hiring needs and criteria identified by the client • Screen applications and select qualified candidates • Schedule interviews and oversee preparation of interview questions and other hiring and selection materials • Ensure compliance with federal, state, and local employment laws and regulations, and company policies • Organize and participate in job fairs • Conduct onboarding programs and inform new hires of company policies and procedures • Update spreadsheets, ATS (BrightMove), and ADP to maintain accurate personnel records

• Employee Engagement Specialist

  • Jul 2022 - Present

  • Connect with new and current employees regularly over the first 6 months of their employment to ensure smooth onboarding and minimize turnover rates • Survey employees and record their answers in detail • Communicate any serious issues or grievances to my direct supervisor to find solutions • Have knowledge of employee benefits and answer related questions • Manage 10+ districts around the United States • Contact about 150 employees per week and meet daily survey… Show more • Connect with new and current employees regularly over the first 6 months of their employment to ensure smooth onboarding and minimize turnover rates • Survey employees and record their answers in detail • Communicate any serious issues or grievances to my direct supervisor to find solutions • Have knowledge of employee benefits and answer related questions • Manage 10+ districts around the United States • Contact about 150 employees per week and meet daily survey quotas • Communicate findings with recruiters to improve the hiring process

• Recruiter

  • Apr 2022 - Apr 2023

  • Efficiently review candidates to identify the most qualified individuals to move forward. • Contact candidates through application tracking system (ATS) or through direct sourcing. • Conduct interviews, make offers, and coordinate / schedule candidates for training classes • Communicate progress and coordinate changes with clients and candidates. • Manage candidates, candidate flow and workload through Source2’s and client’s ATS • Highly motivated to achieve daily, weekly, and… Show more • Efficiently review candidates to identify the most qualified individuals to move forward. • Contact candidates through application tracking system (ATS) or through direct sourcing. • Conduct interviews, make offers, and coordinate / schedule candidates for training classes • Communicate progress and coordinate changes with clients and candidates. • Manage candidates, candidate flow and workload through Source2’s and client’s ATS • Highly motivated to achieve daily, weekly, and monthly recruiting goals using effective time management skills



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Co-worker II, Trainer

  • Jul 2021 - Apr 2022

  Orlando, Florida, United States • Collected information on customer experience used for analysis and improvements to increase customer happiness scores • Acquired knowledge about store operations to better serve customers in cash lanes, curbside and in-store pick-up, returns and exchanges, and delivery • Trained and coached new co-workers in all customer experience departments • Consistently exceeded subscription goals for IKEA loyalty program • Serve as a Task Rabbit Ambassador • Received Co-worker of the… Show more • Collected information on customer experience used for analysis and improvements to increase customer happiness scores • Acquired knowledge about store operations to better serve customers in cash lanes, curbside and in-store pick-up, returns and exchanges, and delivery • Trained and coached new co-workers in all customer experience departments • Consistently exceeded subscription goals for IKEA loyalty program • Serve as a Task Rabbit Ambassador • Received Co-worker of the month award, October 2021 Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista, Trainer

  • Feb 2020 - Sep 2021

  Miami/Fort Lauderdale Area • Served food and beverages to over 150 customers per day • Memorized and re-created over 50 menu items and suggested personalized recommendations • Greeted new and regular guests and developed customer relationships resulting in increased loyalty • Maintained strict food safety standards • Trained and coached new baristas in coffee basics and developed their customer service skills



Neurocortex Psychological Services

• Administrative Assistant

  • Oct 2018 - Nov 2019

  Miami, Fl • Greeted and followed through with each client to maintain a regular visiting schedule and updated copay balances • Maintained both digital and physical filing systems for sensitive client information following HIPPA standards • Billed services to insurance companies and followed up to resolve any coverage issues • Ensured office supplies were readily available and ordered regularly, keeping track of receipts and other business expenses



The Container Store

• United States
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Oct 2017 - Oct 2018

  Miami/Fort Lauderdale Area • Working with company software to design luxury closets for client homes. • Engaging in cash management duties. • Accepting and processing orders, operating the POS register, and resolving return issues. • Promoting special sales, offers, and awareness of store loyalty program. • Recommending products to customers to enrich the shopping experience. • Keeping inventory of items on display and in stockroom.



International Studies Preparatory Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Volunteer Office Assistant

  • Jul 2016 - Aug 2016

  Miami, Florida, United States • Answering and redirecting incoming calls. • Overseeing clerical tasks such as filing and organizing documents. • Welcoming and directing visitors.