Experience

ARMA International

• Non-profit Organizations
• 1 - 100 Employee

• Member Engagement Specialist - Full time

  • Jul 2021 - Present

  Serves as a membership liaison by assisting members and non-members with membership issues and concerns. Responds to, or routes to the appropriate individual, inquiries received via incoming calls or email. Identifies trends from membership inquires received to improve overall membership satisfaction. Responsible for outreach and tracking of engagement measures for members. Contacts new, current and prospective members via proactive outreach efforts such as thank-you calls, targeted marketing calls, event invitations and other opportunities for engagement. Responsible for outreach and tracking of engagement measures for members. Contacts new, current, and prospective members via proactive outreach efforts such as thank-you calls, targeted marketing calls, event invitations and other opportunities for engagement. Invites new, current and prospective members to attend ARMA member-based programs and other ARMA events that would benefit the member.Provides support and content for member communication plans.

• Member Services Coordinator - Full time

  • Aug 2013 - Feb 2022

  ARMA International is a not-for-profit professional association and the authority on governing information as a strategic asset. The association was established in 1955. Its approximately 6000+ members include information managers, information governance professionals, archivists, corporate librarians, imaging specialists, legal professionals, IT managers, consultants, and educators, all of whom work in a wide variety of industries, including government, legal, healthcare, financial services, and petroleum in the United States, Canada, and more than 30 other countries around the globe.Serves as primary member liaison by researching and assisting members with issues Actively promotes association membership and chapter membership to non-members Responds to incoming calls and email inquiries or routes inquires to an ARMA colleague Manages the Mentorship Program and writes a monthly encouragement message to participantsAssists ARMA members with website access by troubleshooting or resetting passwordIdentifies trends from membership inquires received to improve overall member satisfaction for 6,000 member associationApplies incoming payments to proper account and researches unidentifiable paymentsSupports online educational offerings by answering questions and troubleshooting basic technical difficultiesProcesses membership re-designations and local chapter membership requests



Johnson County Library

• Libraries
• 100 - 200 Employee

• Page

  • Feb 2017 - Nov 2020

  Welcomed and assisted patrons, provided direction, utilized Guidelines for Enforcing Patron Code of Behavior to maintain a safe and comfortable environment Sorted and shelved books, audio / visual materials for children and adults, with a 95% accuracy rate and based on priority Maintained order of materials on shelves by weekly shelf reading Tracked statistics Provided support and coverage for co-workers as needed to meet goals Created and maintained material displays in the library Understand and support system wide strategic objectives



National Cable TV Cooperative - NCTC

• Lenexa, KS

• Manager, Membership Affairs

  • Mar 2000 - May 2013

  Managed the membership process from first inquiry to approval (ten years) Followed up with new members to ensure integration and satisfaction Managed inquiries during a three year moratorium on membership Handled confidential information in an appropriate manner, denied numerous requests for this information in a professional and considerate manner Re-designed membership application to improve the information gathering process Maintained relationships with members, consultants, programming networks and attorneys Worked closely with attorneys to resolve member compliance and governance issues Communicated regularly with other departments to ensure understanding of membership affairs policies Wrote and edited correspondence to members, proofread newsletters prior to publication Trained and supervised direct reports (five years) Built relationships with members at yearly conference (seven years)



Integrated Solutions Group (formerly Computerland)

• Salina, KS

• Marketing Manager

  • Apr 1996 - Feb 2000

  Assisted walk in customers who were interested in purchasing a computer Demonstrated dial up internet service and established new customers Placed advertisements to promote the company Arranged, organized and attended dial up internet demonstrations in Salina, KS and surrounding towns Assisted the president with various projects Assisted walk in customers who were interested in purchasing a computer Demonstrated dial up internet service and established new customers Placed advertisements to promote the company Arranged, organized and attended dial up internet demonstrations in Salina, KS and surrounding towns Assisted the president with various projects



City of Iowa City

• Iowa City, Iowa Area

• Customer Service Representative - Treasury Dept.

  • Mar 1993 - Feb 1996

  Assisted citizens with questions on their water and sewer invoices as well as parking tickets in person and on the phone Received and processed payments Established water/sewer accounts for new citizens Explained how citizens could avoid water / sewer leaks Ran monthly reports for the Treasury department Assisted citizens with questions on their water and sewer invoices as well as parking tickets in person and on the phone Received and processed payments Established water/sewer accounts for new citizens Explained how citizens could avoid water / sewer leaks Ran monthly reports for the Treasury department