Experience

Strategic Aviation Holdings Ltd.

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Team Lead

  • Nov 2022 - Present



Executive Aviation

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Customer Service Lead

  • Nov 2021 - Nov 2022

  - Responsible for the operations of meeting inbound flights, connecting flights, checking-in passengers, and boarding outbound flights. - Implemented & improved airlines operations and increased velocity (time-to-market) & predictability. - Coordinated weekly meetings to discuss employees or operational challenges. - Managed talent through coordinating and facilitating training and identifying development needs. - Provided statistical and performance feedback and coaching, and administered performance reviews for skill improvement - Provide excellent customer service for multiple airlines, while ensuring proper corporate and governmental policies and documentation. Show less



McLaren Construction Group

• United Kingdom
• Construction
• 700 & Above Employee

• Senior Projects Coordinator

  • Dec 2018 - Jul 2021

  • Reported developments to Project Managers using spreadsheet reports. And effectively managed work progress implementation plans. • Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors • Improved construction activities and safety compliance by organizing monthly training and decreased site accidents to 15% cost saving the company $100.000. • Supervised the Coordination Team for daily online government portal submissions. • Designed a comprehensive project code specifications and regulations manuals that tremendously improved project’s plans & delivery dates. Show less



AF Construction

• United Arab Emirates
• Construction
• 700 & Above Employee

• Project Coordination Engineer

  • Jul 2014 - Dec 2018

  • Effectively coordinated with all relevant authorities for approvals and permits from planning to implementation and throughout the project duration until completion. • Disseminated project technical reports and quarterly inspections and project progress reports. • Identified and organized a signage design change & sites procedures that led to a savings of $12,550. • Professionally interacted with clients and consultants to make their processes more efficient and reduce or eliminate project time delays. • Identified and removed barriers to successful completion of the overall project with particular emphasis on resolving issues with subcontractors. • Involved significantly in the project planning, implementation through to completion process. Show less



Amlaki Real State Solutions

• Abu Dhabi, United Arab Emirates

• Service Coordinator

  • Mar 2011 - Jun 2014

  • Generated all weekly, monthly and annual reports as well as unusual incident reports. • Conducted periodic meetings, researched and implemented resolutions for unresolved escalated network issues. • Created service plan of action to increase efficiency of service time by 10% • Acted as a front desk coordinator for 18 months at the city municipality to train and supervise customer service staff in all job responsibilities. • Generated all weekly, monthly and annual reports as well as unusual incident reports. • Conducted periodic meetings, researched and implemented resolutions for unresolved escalated network issues. • Created service plan of action to increase efficiency of service time by 10% • Acted as a front desk coordinator for 18 months at the city municipality to train and supervise customer service staff in all job responsibilities.



Hairu engineering consultancy

• Abu Dhabi, United Arab Emirates

• Architect

  • Jan 2009 - Feb 2011

  • Conducted design studies for residential projects and provided full sets of construction drawings using diverse computer engineering software. • Successfully addressed client requirements and properly handled communications to meet a very tight back -to -back schedule. • Conducted design studies for residential projects and provided full sets of construction drawings using diverse computer engineering software. • Successfully addressed client requirements and properly handled communications to meet a very tight back -to -back schedule.