Experience

Byborg Enterprises

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Alliances Manager

  • Jan 2023 - Present

  In my role as Alliances Manager at Byborg, I am responsible for managing global joint venture companies, collaborating closely with the Board, management team, and the owners and executives of these ventures. Together, we identify and communicate the organization's M&A strategy and priorities, focusing on business development, synergy opportunities, budgeting, and aligning resources across all companies. - Building relationships with the owners of the businesses joining the com pany group - Establishing a reporting system - Identifying and defining development directions - Reviewing the operational activities of partner companies - Developing operational efficiency - Participating in defining strategic directions and creating str ategies and roadmaps - Identifying and exploiting synergy opportunities, allocating resources - Facilitating M&A decisions - Analyzing companies and increasing efficiency - Developing joint promotions - Change management Show less



Casino win Kft.

• Budapest, Hungary

• Acquisition and CRM Director

  • Apr 2021 - Dec 2022

  As a director my main responsibility was to build up the online division of the company including but not limited to creating the frameworks of the services, recruiting, and training the middle management, and standardizing a high level service quality. - Creating and executing market launch strategy - Participating in the structuring of the online division of the company - Participating in the recruitment process - Participating in the cooperation with the supervisory authority, creating and providing them documentations - Configuring the backoffice system(s) - Creating, planning and evaluating user promotions - Training and developing marketing, customer service and finance team members - Determinate the front end and back end related directions of development - Creating and executing user acquisition related plans - Participating in the selection, integration and configuration of the CRM system - Creating plans and action points for raising customer experience / customer loyalty and for reactivating customers - Managing relations with international partners Show less



LVC diamond (vegas.hu)

• • May 2019 - Apr 2021

  During the years with LVC my main responsibility was to set up the online division of the market leader entity of the industry and lay the fundaments of a completely new service in the country. As a director I was responsible for the profit center, the service quality and for the operations as well. My tasks also included creating strategy, development plans and also was accountable for executing these.- Creating and executing operational, development and service related strategies- Creating, presenting and executing improvement plans for operational activities- Developing efficient complaint handling algorithms- Determinate and optimizing the online service related KPIs- Setting up, operating and supervising core service related & finance & fraud systems- Managing relationships with partners- Overseeing Finance, CS, VIP and Office management departments- Mentoring the leaders of the departments above- Improving and supervising the customer service system- Participating in the recruitment process- Developing new product ideas and service-related promotions- Implementing customer protection fraud related procedures- Optimizing cross-department cooperation and identifying other areas to increase efficiency- Analyzing customer complaints- Participating in the cooperation with the authority , creating a nd prov iding them documentation s- Participating in the creation of the fr amewor ks of the contracts Show less

• • 2018 - May 2019

  - Managing key partners (game providers, account managers, compliance managers, finance managers, etc)- Supervising Customer Service Manager and Senior CS agents- Taking care of daily operations of Gaming department- Implementing new methods to raise the quality of the departments- Setting up and operating game provider, finance and fraud systems- Daily contact with other departments to optimise their work- Participating in strategic decision making

• • 2016 - 2018

  - Building up the department- Hiring & training CS agents- Standardising agents work processes and procedures- Handling critical complaints or customers- Implementing KYC processes- Introducing new player protection methods and procedures- Improving the quality of service



Santa Fe Relocation

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Global Move Specialist Intern

  • 2015 - 2015



Acquiro

• Europe

• Head of Office

  • 2012 - 2014

  - Staff coordinating and managing - Keeping contact with the affiliate managers, support & payments to optimize their work - Reporting to the CEO and the owners of the company - Promotion planning - Taking care about the daily office problems - Participation in budget planning - Staff coordinating and managing - Keeping contact with the affiliate managers, support & payments to optimize their work - Reporting to the CEO and the owners of the company - Promotion planning - Taking care about the daily office problems - Participation in budget planning



Chocolate Poker

• • 2010 - 2011

  - Recruiting new affiliates- Preparing new agreements and activating the new affiliates- Re-activating existing partners- Preparing new promotion plans- Presenting new ideas for the CEO and the owners- Coordinating the work of the customer service- Daily support for the affiliates

• • 2009 - 2010

  - Recruiting new VIP players- Perparing and executing personalised agreements- Contacting VIPs daily online and offline as well- Reviewing agreements- Supporting the VIPs