Experience

Red Dot Vision
• United Arab Emirates
• Wholesale
• 1 - 100 Employee
• Senior Sales Executive

  • Oct 2021 - Present


Rivoli Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Sales Associate (Store in Charge)

  • Jul 2018 - Nov 2019

  Leading the team in being perceptive to client's needs and ensuring everyone has sound product knowledge in order for them to provide advice, storytelling and styling clients. Leading the team to achieve a maximum sales potential in line with individual and store targets through effective use of sales information and driving KPI's. Communicating store sales targets and sales information's on a daily and weekly basis through various communication platforms (briefings, emails, etc.). Driving Client Value Management and ensuring the team is capturing valid and complete clients’ details, cultivating personal relationships for a maximum impact on store CRM, conversion rates and targets. Connecting with flagship stores domestically and globally, working as a global team in providing a consistent excellent client experience across, making sure all success stories and best practices are shared through the brand communication platforms. Performance management: setting team S.M.A.R.T objectives, development plans, performance improvement plans, feedback, coaching and crucial conversations. Mid-year and end of year talent discussions, appraising the team and reward management. Weekly business analysis focusing on new campaigns, VM layouts, clients profiles, suggesting and implementing changes. Managing and monitoring H&S standards in line with The Mall management and the UAE regulations making sure the well-being of clients and the team is utmost priority. Stocktaking and stock discrepancy investigation in partnership with asset profit protection, operations team and the stock-take controller. Show less



GRAND OPTICS LLC

• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • May 2015 - Dec 2017

  Taking customer information and measurements of the ocular area. Recommending frames or contact lenses that suit the customer's style, face, and specifications. Adjusting and fitting frames according to the prescriptions and customer's specifications, as well as to suit the customer's face. Taking customer information and measurements of the ocular area. Recommending frames or contact lenses that suit the customer's style, face, and specifications. Adjusting and fitting frames according to the prescriptions and customer's specifications, as well as to suit the customer's face.



Giordano Middle East

• United Arab Emirates
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Representative

  • Sep 2013 - May 2015

  Provided exceptional customer service experience by greeting, Listening & assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products. Guaranteed cross and up-selling for all product categories. Successfully managed high volume sales. Discuss with clients and give advices on general trends in the fashion world and developments in market, showing passion for fashion and products. Built and strengthened relationships with customers, deal with different nationalities and personalities and put always the customers at ease. Ensured the achievement of individual and Store goals, enhancing and developing the business. Contributed to manage the visual display of the products in accordance with Giordano visual standards and ensured store functional maintenance and appropriate levels of products on the sales floor. Show less