Behz Akhund
Vice President of Operations at Horizon River- Claim this Profile
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French Limited working proficiency
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Hindi Limited working proficiency
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Urdu Native or bilingual proficiency
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Sindhi Native or bilingual proficiency
Topline Score
Bio
Mangesh Budkule
My primary experience working with Behzad was during a Rexel Infra Support. Behz proved to be a critical resource for End user services and very dedicated team member. He is a dedicated, results-driven professional with an excellent communication and solid experience in information.
Eric Wiessinger
Behz has technical expertise and acumen but is also business focused and interacts well at executive levels. He is very thoughtful about IT and applies industry best practices (e.g. ITIL) to every scenario he encounters. I interacted with Behz extensively while he voluntarily led our IT Leadership Program and he did a fantastic job driving visibility and keeping the program moving forward and exciting and engaging for the participants. Behz is easy to work with and a self-starter.
Mangesh Budkule
My primary experience working with Behzad was during a Rexel Infra Support. Behz proved to be a critical resource for End user services and very dedicated team member. He is a dedicated, results-driven professional with an excellent communication and solid experience in information.
Eric Wiessinger
Behz has technical expertise and acumen but is also business focused and interacts well at executive levels. He is very thoughtful about IT and applies industry best practices (e.g. ITIL) to every scenario he encounters. I interacted with Behz extensively while he voluntarily led our IT Leadership Program and he did a fantastic job driving visibility and keeping the program moving forward and exciting and engaging for the participants. Behz is easy to work with and a self-starter.
Mangesh Budkule
My primary experience working with Behzad was during a Rexel Infra Support. Behz proved to be a critical resource for End user services and very dedicated team member. He is a dedicated, results-driven professional with an excellent communication and solid experience in information.
Eric Wiessinger
Behz has technical expertise and acumen but is also business focused and interacts well at executive levels. He is very thoughtful about IT and applies industry best practices (e.g. ITIL) to every scenario he encounters. I interacted with Behz extensively while he voluntarily led our IT Leadership Program and he did a fantastic job driving visibility and keeping the program moving forward and exciting and engaging for the participants. Behz is easy to work with and a self-starter.
Mangesh Budkule
My primary experience working with Behzad was during a Rexel Infra Support. Behz proved to be a critical resource for End user services and very dedicated team member. He is a dedicated, results-driven professional with an excellent communication and solid experience in information.
Eric Wiessinger
Behz has technical expertise and acumen but is also business focused and interacts well at executive levels. He is very thoughtful about IT and applies industry best practices (e.g. ITIL) to every scenario he encounters. I interacted with Behz extensively while he voluntarily led our IT Leadership Program and he did a fantastic job driving visibility and keeping the program moving forward and exciting and engaging for the participants. Behz is easy to work with and a self-starter.
Credentials
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ITIL v3 Foundations
Pink Elephant -
Lean Six Sigma White Belt
Vector International -
Microsoft Certified Systems Engineer
Microsoft -
Project Management Professional (PMP)
Project Management Institute -
Six Sigma: Total Quality Applications
University of North Texas
Experience
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Horizon River
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Vice President of Operations
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Aug 2021 - Present
I was promoted to the VP of Operations role with oversight and accountability for all internal and customer facing technology consulting, delivery, and services & support operations. Key client sectors include restaurant, retail, and health and wellness. Key achievements include: ◼️ Developed and delivered internal technology vendor reconciliations and restructuring, resulting in $100k+ of yearly cost savings. ◼️ Led the delivery of a Telecom vendor reconciliation initiative, resulting in significantly lower internal overhead costs as well as ~20% cost savings to clients.◼️ Successfully led a range of new site technology implementations for multiple clients.◼️ Directed service desk process improvement initiatives resulting in ~20% lower headcount and operating expenses with no disruption of service to customers, and higher overall CSAT. Show less
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Director of Professional Services
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Sep 2019 - Aug 2021
I was promoted into the Director of Professional Services position, with oversight for all customer facing technology delivery and support operations. Key achievements include:◼️ Led delivery of an Enterprise service desk implementation for a Full Service Taco Chain at ~80 locations, resulting in lower cost of ownership, overall lower resolution mean time, and greater CSAT.◼️ Developed enterprise monitoring and management software implementation at global multi-brand restaurant company at ~8,400 locations, potentially resulting in significantly lower support costs.◼️ Led successful new site technology implementations for multiple clients.◼️ Successfully delivered service desk restructuring and process improvement initiatives resulting in ~40% lower headcount and operating expenses with no customer service disruption and higher overall CSAT. Show less
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Senior Project Manager
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Mar 2017 - Aug 2019
I was responsible for complete oversight of the PMO, as well as the management of multiple client portfolios, programs and projects. Key achievements include:◼️ Led cross-functional process improvement growth strategy program for fast casual restaurant franchise consisting of ~750 locations, with a goal of doubling year over year growth directly impacting top line.◼️ Developed/oversaw Program Management Organization (PMO) to ensure standardized approach to program, portfolio and project management, driving efficiencies and reducing project cost overruns.◼️ Managed strategic enterprise network infrastructure transformation program for a health and wellness client spanning ~1,200 locations, resulting in a significant increase in customer experience, retention and top line sales revenue. Show less
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CS Technology, part of Accenture
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United States
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1 - 100 Employee
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Project Portfolio Manager - Enterprise Infrastructure Solutions
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Jan 2016 - Feb 2017
I moved into this role to manage multiple strategic Enterprise Infrastructure projects. Key achievements include: ◼️ Horizon River Technologies: Managed enterprise, strategic infrastructure transformation program spanning ~1.2k locations, significantly improving customer experience, retention and top line sales revenue.◼️ JP Morgan Chase & Co: Managed multiple enterprise infrastructure programs and large multi-site infrastructure projects at data centers and hundreds of locations.
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Consultant - Data Center and Technology Practice
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Jul 2014 - Dec 2015
I was engaged initially to design and implement a datacenter infrastructure management platform for Bridgewater Associates, and subsequently continued on a data center consolidation project for JP Morgan Chase & Co.Project Manager - CIB Data Center Exit ProgramJP Morgan Chase & CoJanuary 2015 - December 2015Project Manager - Data Center Infrastructure Management DeploymentBridgewater AssociatesAugust 2014 - December 2014
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Rexel USA
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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IT Manager - Quality Assurance
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Feb 2012 - Feb 2014
Managed a team of 9-12 contractors nationally and internationally located, Managing quality assurance of daily enhancements, bug fixes, as well as major point releases for Tier 1 applications, contributing to maximum uptime of all applications and resulting directly in top-line sales and productivity
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Program Leader - IT Leadership Program
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Jul 2011 - Feb 2014
Mentored and developed top talent college graduates into high performing IT Leaders via a two-year project driven rotational developmental training program, from recruiting though program graduation
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IT Leader - End User Services
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Jun 2009 - Jan 2012
Led level 2 EUS Team of 13 employees and contractors located nationally and internationally, providing end-to-end support for 3 business units - ~8000 users varying from warehouse to executive level personnel worldwide
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Senior IT Analyst
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Nov 2006 - May 2009
Provided support for Gexpro (formerly GE Supply) business unit - ~5000 users varying from warehouse to executive level personnel worldwide
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NBC News
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United States
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Broadcast Media Production and Distribution
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700 & Above Employee
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Senior Client Applications Analyst
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Sep 2004 - Oct 2006
Provided 24/7 end-to-end support for mission-critical and on-air users and applications onsite, nationally and internationally Provided 24/7 end-to-end support for mission-critical and on-air users and applications onsite, nationally and internationally
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Gary Null and Associates
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Alternative Medicine
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1 - 100 Employee
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Systems / Network Administrator
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Apr 2003 - Jun 2004
Supervised a team of 6 IT professionals, supporting ~50 users at 3 locations, maintaining all aspects of IT, from end user support, to network and server management, as well as IT budget line item Supervised a team of 6 IT professionals, supporting ~50 users at 3 locations, maintaining all aspects of IT, from end user support, to network and server management, as well as IT budget line item
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Education
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City University of New York-College of Staten Island
Computer Science
Community
