Experience

SabaPardazesh PJS Co.

• Iran
• Information Technology & Services
• 1 - 100 Employee

• Networking and Technical Support

  • Apr 2019 - Present

  Authentication Devices Technician • OTP Token (DP Range including hardware tokens & DP4Mobile) Changed token pin and name, installed tokens drivers, signed & encrypted files on Database. • Maintenance cycles: Did Troubleshoot, Unlocked, Reprogrammed, etc. for customers • OTP Devices set. • Ran Programmer (Digipass Sequencer) & programmed tokens at 1 stage • & reprogrammed upon customer request • separated / concatenated process to / from multiple files during DPX files structure manipulation. • filled & followed up VASCO RMA process • performed problem solving for customers in the field of VASCO Customer side OTP Devices • Installed and Maintained VASCO IDENTIKEY Authentication Server and followed up with customers to get a maximum support experience. • Delivered over 600K OTPs and DIGIPASS to multiple customers (Major Banks & Financial institutes) successfully •contributed to Troubleshoot & customer 1st stage response for OTP Devices. Network Technician • Experienced installing and configuring VPN, laptops, desktop, mobile devices, and peripherals. • Used networking knowledge including TCP/IP, LAN/WAN, VOIP, routing & switching, and network management. • Developed and reviewed policies and guidelines for all levels of network and system administrators to follow. • Documented and performed network changes to fulfill network change requests. Cisco Switch Specialist • designed, executed, and maintained Firewall & Network Security • Virtualization with VMWARE range of products including SAN (Storage Area Network) Related experience • Assisted in maintaining the regular computer maintenance schedule as well as answering support calls • Installed CAT5 and CAT6 cabling for LAN and fiber storage connectivity. • Assisted in preparing and carrying out large-scale server migration processes and regular data backups and analyzed report data to identify future problems with data center management. Show less



AVANOC-IT & Managment Consulting GmbH

• Help Desk Specialist

  • Nov 2017 - Jul 2023

  Install, configure, and update network hardware and software (including servers, routers, switches, and operating systems) • Gained full experience with CompTIA Network+ modules and passed its exam successfully. • Reviewed and trained the rational of PKI tokens and on Digipass hardware and software authenticators (2FA, OTP) and hardware devices that store digital certificates and private keys securely. • Changed tokens pin and name, installed tokens drivers, signed & encrypted related files. Show less