Experience

Nur International University

• Pakistan
• Education Management
• 1 - 100 Employee

• Director Admissions & Student Affairs

  • Jul 2021 - Present

  • NIU Admission & Student Affairs department is my primary responsibility. • Strategically responsible for designing & planning for admissions campaign & Student Affairs activities & deploying them with prior approval from senior management. • Review of academic policies & its impact on student’s retention in university. • Individually assessed staff of Student Affairs, & worked closely on their strengths & then revised their roles & responsibilities. • Managing four admission offices at different locations i.e. (Raiwand, Shadman, and Gulberg & Township). • Daily NIU admission status report shared with senior management. • Managing marketing & admissions budget & working in close liaison with the Finance Office. • Verifying all the marketing material required for NIU admissions & student Affairs Office different campaigns. • Completed student’s data & records in files & Campus on Cloud. • Automating all processes of the department. • Managing NIU Website, Facebook page, Webinars in support with marketing department. • Arranging student’s board data & then marketing NIU admissions through multiple attempts on the board data through SMS/ WhatsApp. • Planning & visiting for academies & Health Camps for Spring & Fall Admissions 2022. • Ensuring all admissions & student Affairs related events requirement are completed on time. • Issued Cafeteria, Hostel Contracts & revised transport Contract. • Managing Academics complaints, follow up on Students Fee, Financial Aid Cases, Transport, Cafeteria & Hostel related daily complaints of students. • Managing Call Centre for NIU Admissions. • Planning & Coordination with HODs for the admissions in their relevant areas. • Follow up with operations regarding printing of NIU marketing material. • Opening & Managing Admissions for New Academic & Diploma Programs. • Managing multiple day to day queries regarding Scholarships & academics of students. Show less



Fatima Memorial Hospital

• Pakistan
• Hospitals and Health Care
• 1 - 100 Employee

• Director OPS (Outpatient Services) & PBS (Patient Business Services)

  • Nov 2019 - Jul 2021

  • To work in the leadership role of outpatient (OPD), Inpatient Services (IPS) & Patient Business Services (PBS) • Responsible for implementation of SOPS regarding COVID-19. • Responsible to prepare the hospital for inspections by regulatory bodies as and when required. • To develop strategies strengthen corporate partnerships & drive strategic initiatives to ensure exceptional patient experience at FMH. • To redefine & implement policies & procedures for the outpatient & inpatient services. • To ensure high level of quality care & services for patient by coordinating, communicating operational procedures. • To ensure patient records are maintained in keeping with modern standards of practice & ensure compliance with billing guidelines & auditing standards. • To develop monitor & execute the quality improvement initiatives for OPS & PBS department. • To ensure smooth & hassle free processes pertaining to admissions & discharge regardless of patient category (Private & General). • Will act as a patient counsellor & the focal person for extension of facilitation to achieve patient satisfaction regarding services, stay in hospital, and follow up Post OP care. • Social Welfare Services: responsible to ensure financial assistance to indigent patients regardless of the colour creed gender religion & race in compliance with the mission of Fatima Memorial Hospital. • Responsible for the implementation of Trust Patient Policy as amended from time to time. • Organizes & conducts all affairs of health welfare committee including the audit of zakat for the purpose of dispensing Zakat to deserving patients only. • Coordination with donors & social welfare departments of public & private sector hospitals for financial facilitation of patients being referred for specialized treatments. Show less



NUR University; FMH College of Medicine & Dentistry, Institute of Allied Health Sciences, SWCN

• Lahore, Punjab, Pakistan

• Director Student Affairs

  • Oct 2017 - Nov 2019

  • Supervised admissions at NUR University-Fatima Memorial System. Define a strategy to start up NUR University in market by targeting relevant students group. • Successfully increased the student’s admission number from 30 students in 2016 to 250 students in 2017 among various disciplines of the University. • Restructured the Student Affairs Department at NUR University by hiring trained personnel & redefine SOPs for the smooth operations of department. • To establish complete framework of software that will ensure a complete support to the academic semester wise requirements of NUR University. • To establish an online methodology for Faculty Evaluation across School of Health Sciences & NUR University. • To develop revised institutional academic policies, those are congruent with progress & performance of students. • Supervising complete array of health degrees; MBBS, BDS, Allied Health Sciences & Saida Waheed College of Nursing in School of Health Sciences at Fatima Memorial System. • Review & support to curriculum development & academic calendars. • Developing long term policies & executed short term revised plan for different areas of student affairs department. • To develop student affairs department and ensure a services framework that support the enhancement of student learning outcomes and success. • To develop and allocate institutional resources & automate all operations of student affairs and services. • To establish Campus Management System customized software to enhance the delivery of student affairs and academic services programs. • Established & executed complete year for calendar of extracurricular activities • To carry out all student affairs and services functions within the ethical framework of the profession. Show less



Fatima Memorial System (FMS)

• Lahore, Punjab, Pakistan

• Director Human Resources

  • Dec 2012 - Feb 2015

  • Performing strategic role in FMS developmental initiatives like seat enhancement from PM&DC(Pakistan Medical & Dental College); approving academic programs for Saida Waheed FMH College of Nursing, establishment of NUR International University , new academic programs in Allied Health Sciences, FMH Specialist Care Centre, MOU with Allied hospitals like KNH, Hijaz Hospital. • Health Human Resource Planning and Need Assessment for FMS against the workload, development of new services and in compliance to the HR regulatory requirements set forth by PM&DC, PNC and CPSP but keeping budgetary constraints into consideration at all times. • Conducting Management Coordination Committee (MCC) and Executive Coordination Committee (ECC), taking minutes and keeping follow ups on the strategic decision taken with respect to system related affairs. • Managing FMS operations: through planning, organizing and directing HR activities and operational matters on day to day basis through a matrix management system in consultation with Dean, Advisor to CEC, Principal, Vice Principals, Hospital Director/Medical Director, Director Finance and relevant HODs. • Regular review and updating of the HR Manual, Departmental Organ grams and Job Descriptions which is an essential requirement by the External Auditors, Pakistan Centre for Philanthropy, Local and International Donor Agencies. • Supervision of HR functions: Recruitment and Selection of right person with right skill set at the right job; Employee Orientation & Employee Facilitation on the basis of FMS Policies and contractual obligation by helping them engage into job and system activities, understand system policies, reporting relationships, inculcating a culture of team work; Compensation and Benefit packages for employees to enhance motivation and retention in line with changing market trends. • Employee Health Cover through EOBI contribution, comprehensive health insurance and group insurance of all cadres of employees. Show less



Fatima Memorial System

• Hospitals and Health Care
• 100 - 200 Employee

• Deputy Director Planning, Development & Project Coordination

  • Nov 2011 - Dec 2012

  Developed, supervised and monitored strategic five year plan in the FMH -Fatima Memorial Hospital, medical & dental college. Facilitate in organizing the capacity building for the medical and dental college faculty. Initiate, develop and follow up of the respective HOD coordination committee to develop on the agreed schedule for various activities under the planning process. Responsible for communicating and implementing the cooperate strategy to all staff and board members. Major Achievements are: • Initiated Credentialing Process • Developed and implemented policy for non-paying patients • Developed feasibilities that creatively generate capital for the investments in hospital. • Written proposals to international donors for the fundraising of the system. • Conceptualized each department of the hospital as a separate Strategic Business Unit & assigned targets after thorough assessment of each unit. • Initiated the process of Quality Controls & ensure approvals from Pakistan Health Commission. • Launched Masters Of Public Health from University Of Louisville. Show less



Lahore University of Management Sciences

• Pakistan
• Higher Education
• 700 & Above Employee

• Unit Head Program Coordination Office

  • Nov 2007 - Oct 2011

  At LUMS as a unit head I was responsible strategic development of the academic program at the Business School. • Supervised all activities of the Program Coordination Office, SDSB i.e. MBA, Executive MBA, PhD Management, BSc and External Relations• Coordinate with Dean, Associate Dean, and the Program Directors regarding the planning of courses, academic calendars, activities with the faculty of all academic programs etc. • Supervised the SDSB convocation committee and managed the orientation for the MBA, EMBA, BSc and PhD programs. • Drafting and editing student handbook, brochures and website for the academic programs at SDSB • Placement of internships and reviewing graduate audit form for the entire graduating batch. • Managed societies, clubs & other extra-curricular activities for students at LUMS • Exemptions from ACCA and partnership with CFA for the undergraduate program at LUMS.• Responsible for training of PCO staff members. Providing them with feedback and working with them on one to one basis to increase their output and commitment level for the department. Show less

• Unit Head Program Coordination Office

  • Nov 2007 - Oct 2011

  At LUMS as a unit head I was responsible strategic development of the academic program at the Business School. • Supervised all activities of the Program Coordination Office, SDSB i.e. MBA, Executive MBA, PhD Management, BSc and External Relations• Coordinate with Dean, Associate Dean, and the Program Directors regarding the planning of courses, academic calendars, activities with the faculty of all academic programs etc. • Supervised the SDSB convocation committee and managed the orientation for the MBA, EMBA, BSc and PhD programs. • Drafting and editing student handbook, brochures and website for the academic programs at SDSB • Placement of internships and reviewing graduate audit form for the entire graduating batch. • Managed societies, clubs & other extra-curricular activities for students at LUMS • Exemptions from ACCA and partnership with CFA for the undergraduate program at LUMS.• Responsible for training of PCO staff members. Providing them with feedback and working with them on one to one basis to increase their output and commitment level for the department. Show less



Ad Service (Marketing), Lahore

• Lahore, Punjab, Pakistan

• Client Servicing Executive

  • Sep 2004 - Feb 2006

  • Managed Key Accounts: Multinationals such as Unliever, Nestle & Telenor. • Executed Marketing Campaigns: outdoor display for respective company’s campaigns through selected hoardings/spectaculars. • Display of merchandising in client selected shops. • Target achievement, new account acquisition & maintaining quality service standards. • Developed software for their outdoor better business controls. • I have supervised a work force of over 50 individuals reporting directly to me while also dealing on a daily basis with a number of outdoor vendors throughout the country. • Conducted workshops in Karachi, for livery pasting on behalf of Unilever Pakistan while giving a number of marketing oriented presentations to prospective clients. Show less