Experience

AK GALLERIA l Premium Marketplace

• Pakistan
• Retail Apparel and Fashion
• 1 - 100 Employee

• E-Commerce Executive

  • Apr 2023 - Present



TCS Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Specialist Quality Assurance & Training

  • Jul 2019 - Apr 2023

  ▪ Monitor Customer Support Agents (voice & non voice) for accuracy of information andhandling standards.▪ Deliver coaching feedback to agents on call performance.▪ Provide Supervisors and the Manager with regular performance feedback on the agents.▪ Prepares and analyzes quality reports for Management review.▪ Coordinates and facilitates call calibration sessions for Customer Services▪ Arrange TNA.

• Service Ambassador

  • Jul 2018 - Jul 2019

  • Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers Show less



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • May 2016 - Jun 2018