Experience

The Financial Daily

• Newspaper Publishing
• 1 - 100 Employee

• Commerce Reporter/Data Analyst

  • Nov 2009 - Present

  JOB RESPONSIBILITIES: • To prepare news in English from filed stories in the easiest possible words. • To report breaking news and follow up the further details. • Rewrite news in the easiest possible words. • To select headlines for a piece of news. • Research before working on special reports. • To check news for bias. • Check facts and background information before filing news story. • Translating from Urdu to English and create write ups and new features. • To coordinate with graphic designers for relevant pictures with stories. • Keeping up to date with stories appearing in the TV channels and other news sources. • Develop clear opinions on mutual funds based on research that goes beyond mere performance and risk evaluation. • Conduct quantitative and qualitative analysis using databases, monitoring regulatory information and interviewing portfolio managers. • Monitor important developments in the fund industry, markets and the broader economy. • Author columns, articles and special reports. • Develop expertise in the mutual fund industry, specific fund families, various market sectors and corporate stewardship issues. • Deeply coordinate and collaborate with the fund research time to identify best investment options and intermittent risks. This helps to create a strong research database with fund recommendations and conclusions. • Remain updated about latest trends in the mutual fund market industry to solidify investment presence and by default, investment profits. Show less



AIG New Hampshire Insurance Company

• Customer Services & Client Policy Servicing Coordinator

  • Sep 2007 - Aug 2009

  Worked as a renewal retention officer. Looked after the renewals of all lines of business ie. Auto, property and accident. My role included calling all individual and corporate clients, securing renewals, produce/request/check Insurer documentation as per legislative and regulatory requirements, ensuring timely delivery of policy and payment collection, coordinating with all upcountry branches and ensuring the achievement of overall 80% business retention and preparation of retention reports of all lines of businesses. I was responsible for: • Assist in developing customer service standards, policies, procedures, reporting, and coordination within and outside the organization. • Day to day operational activities, process monitoring, local and regional reporting, etc. • Interacting with customers as and when required, providing information in answer to inquires about products, accounts, and services. • Taking service inquiry calls from customers or agents and dispatching the suitable customer service associate to address questions. • Handling customer complaints and resolving the same. • Investigating and correcting errors, following company and customer records. • Issuing/Renewal of auto fleet insurance policies to corporate clients. • Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. • Referring complaints of service or product failure or errors to Operations Manager • Closely work with front, back office, renewal unit, dispatch unit, Sales team, branch offices and PCMs and ensuring that all tasks are delivered in a timely manner. Show less



United Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Collections Officer

  • Jun 2006 - Aug 2007

  Worked as a collections officer and taking care of pickups, payments made by the customers, maintaining return cheque records, making follow-ups, maintaining intimation insurance documents of vehicles, and performing general office documentations. I was responsible for: • Follow up on all Assigned cases through communication. • To adopt Professional approach in order to motivate the customer to clear dues also settlement offer to client for resolution of account. • To maintain good relationship with worthy customer. • Briefing about account status and further action required to management. • Customer Complaints / Queries Resolution • To call customer in courteous manner and guide customer to resolve issues related to their product. • Insists to pay his liabilities before due date. • To maintain MIS and call statistics on daily basis. • Follow up with field force to establishes contact and make good relation with skip customer and arrangement for Pick-ups. • Daily cash handling, maintain cash books. • To work on Software Debt Manager (DM) or Card tag Limited (Phoenix) & CRM . • Management reporting Show less