Head Of Channel Support

• Sep 2019 - Present

Responsible on the onboarding for all business channel where include Mass Dealer , control channel dealer , Modern trade dealer , Kiosk , Enterprise Business and internal Sales in order to assist them on their day to day business operation to achieve the company KPI. Supporting business channel on product launches, day to day operation and system related, business partner profiling, escalation issue, compliance, end to end processes and problem solving.

Head of Readiness n Compliance

• Nov 2016 - Sep 2019

Head of supply chain management

• Jan 1999 - Sep 2019

My main responsibility is to lead the supply chain Management Team under Sales Operations Division. - Effectively manage and oversee the production of prepaid starter pack to ensure sufficient stock for the sales requisition.- Fully responsible for the Numbering Allocation for Postpaid line and Broadband registration.- Actively engage with internal technical team, sim card vendors and packers to ensure the end to end production of prepaid starter pack and and sim card are running smoothly and able to meet the dead line.- Work closely with internal marketing team on the launching of new products- Being a team member of “3+8 project” (new numbering roll out project), I was actively involving in the planning of number allocation based on sales activation and region alignment.- Ensure the accuracy and timeliness of the Weekly Stock level Report to Sales Management. This report is important for the sales management to properly plan for the weekly sales activities.- Prepare the Monthly Number Utilization Report timely and alert to the marketing team when the threshold is running low that need to request new numbering block from MCMC. Show less

Sales Support Executive

• Jan 2001 - Dec 2005

Actively involved in conduct training to nationwide Dealers on our new launch of online registration system which enable dealer to submit their postpaid registration line online rather than using manual registration which is faxed.- provides problem solving on issue raise by dealer on postpaid registration matter. - Process the sales order from channel distributor on soft pin reload, reconcile the payment and provide problem solving on soft pin reloads issue.

Head of Enterprise Support

• Jan 2007 - Dec 2008

Jan 2007 till Dec 2008 Position: Head of Enterprise Support My main role was to lead the Enterprise Support Team under the Enterprise Business Division. - My team is to handle the corporate line submission from sales person and business dealer. We will access the application whether it is eligible to apply for company line and process the application till line is activated within time line. - We also manage with logistic and transporter on sim card generation and phone delivery - Actively involved in MNP (Mobile Number Portability) project from testing till launch for corporate line submission. We have to set up a new unit which consists of 5 persons to support the submission of MNP line and request of porting out from customer. - Also has implemented a new collection of handset payment via credit card. Show less

Team Lead of Incentive Team

• Jan 2006 - Dec 2006

Position: Team Lead of Incentive Team - Effectively manage the Incentive team on processing incentive payout for nationwide dealer and commission for internal sales person within the time line. - ensure the accuracy of incentive is being pay to dealer and sales - Study on new incentive scheme from sales department with IT department on the technical issues, process workflow and data extraction to ensure the accuracy. Position: Team Lead of Incentive Team - Effectively manage the Incentive team on processing incentive payout for nationwide dealer and commission for internal sales person within the time line. - ensure the accuracy of incentive is being pay to dealer and sales - Study on new incentive scheme from sales department with IT department on the technical issues, process workflow and data extraction to ensure the accuracy.