Experience

SG Enable

• Singapore
• Civic and Social Organizations
• 100 - 200 Employee

• Deputy Director, Service Administration

  • Jul 2021 - Present

  - Facilitate social service agencies (SSAs) funded by the Ministry of Social and Family Development (MSF), in meeting quality standards in their disability programmes- Advise SSAs on management of COVID-19 cases/clusters at their centres, as well as facilitate on-site vaccination and implementation of national testing regime, to ensure the health and safety of clients and staff at the SSAs’ centres- Support MSF’s policy review and planning of disability services/programmes

• Deputy Director, Enabling Services

  • Nov 2018 - Jun 2021

  - Provided information and advice to persons with disabilities (PWDs) and their caregivers, to access various disability services, e.g. day activity centres; early intervention centres- Administered various schemes to enhance the lives of PWDs, e.g. grant for PWDs to purchase assistive devices to support independent living; subsidies for PWDs’ transport- Supported the policy review of schemes and streamlined application process of schemes, to enhance the service experience of users, e.g. rationalisation of assistive technology schemes by different Ministries; enhancement of policy coverage and simplification of application process for Car Park Label Scheme- Upheld the service quality standards of SG Enable through effective concierge and hotline operations



Ministry of Social and Family Development, Singapore (MSF)

• Singapore
• Government Administration
• 700 & Above Employee

• Head, Office for Women's Development

  • Sep 2013 - Nov 2018

  - Furthered Singapore’s interests on women’s matters internationally- Engaged non-government organisations and community partners to gather feedback on women’s issues- Developed Minister’s parliamentary response to the substantive motion on “Aspirations of Singapore Women” tabled by the Women’s Wing of the People’s Action Party- Headed the Secretariat to the Diversity Task Force regarding Women on Boards (DTF), which studied the under-representation of women on company boards and developed recommendations- Formed the Diversity Action Committee to implement DTF’s recommendations and further drove the advancement of women to boards- Headed the Secretariat to the Inter-Ministry Committee to track Singapore’s progress under the United Nations Convention on the Elimination of All Forms of Discrimination against Women (UNCEDAW)- Led the preparation of Singapore’s Fifth Periodic Report for UNCEDAW, as well as Singapore’s Oral Presentation of the Report to the UNCEDAW Committee- Organised the commemoration of Singapore’s 20th anniversary of accession to UNCEDAW

• Head, Businesses for Families Council

  • Nov 2012 - Sep 2013

  - Headed the Secretariat to the former Businesses for Families Council (BFC), which encouraged and equipped businesses to implement family-friendly initiatives for their customers- Oversaw all marketing and promotional activities of BFC via traditional and social media - Planned and executed the ‘We Welcome Families’ Awards 2013- Managed and enhanced (i) the national grant for businesses to implement family-friendly practices; and (ii) the national accreditation to recognise such practices

• Senior Assistant Director, Disability Policy

  • Mar 2011 - Nov 2012

  - Headed the Secretariat to the Steering Committee on the Enabling Masterplan to develop and implement the national roadmap on policies, programmes and services for PWDs- Advanced and defended former Ministry of Community Development, Youth & Sports’ interests in disability-related international issues, and managed Singapore’s accession to the United Nations Convention on Rights of Persons with Disabilities



Ministry of Finance, Singapore Customs

• Singapore
• Government Administration
• 200 - 300 Employee

• Head Planning cum ISO Management Representative

  • Jul 2008 - Feb 2011

  - Drove the corporate planning process in Singapore Customs (SC)- Managed organisation excellence and the Public Service 21 movement in SC- Renewed SC’s quality certifications, i.e. Singapore Quality Class, People Developer Standard, Innovation Class and Service Class- Oversaw the ISO9001 system and conversion of SC’s certification from the 2000 to 2008 standard- Led SC’s business continuity management effort- Developed SC’s Enterprise Risk Management framework- Reviewed and instituted SC’s new vision and mission

• Deputy Head, Revenue Control

  • Oct 2004 - Jun 2008

  - Reviewed policies to facilitate trade and developed customised regulatory solutions for businesses- Engaged key customers to enhance their service experience with Singapore Customs