Ralitza Bedrinova
Senior Operations Monitoring Associate at FXCM- Claim this Profile
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English Professional working proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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CAE
University of Cambridge -
FCE
University of Cambridge
Experience
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FXCM
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Operations Monitoring Associate
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Aug 2021 - Present
- Overseeing the day-to-day functions of the team.- Coordinate audit requests internally. - Assist with audit walkthrough sessions on internal processes. - Monitoring and controlling adherence to internal Operations policies and procedures.- Conduct periodic internal audits to assess the effectiveness of current Operations procedures - identify error trends and propose optimisations/amendments as necessary. - Implementing new controls
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Operations Monitoring Associate
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May 2018 - Aug 2021
- Conduct daily, weekly, bi-weekly and monthly review of reports and system alerts in order to identify and follow up on incorrectly processed items.- Collecting and updating statistics of error trends and reporting them to Management accordingly with proposed solutions/follow up items.- Preparing audit reports as requested by regulators and external auditors.- Compiling documentation as requested by regulators and external auditors.- Working on regulatory projects (FATCA, MIFID, CRS). Show less
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Operations Associate
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Oct 2016 - Apr 2018
Review of customer information and documents Customer screeningRisk-based onboarding (KYC)Processing deposits, transfers and withdrawals for individual and corporate clients (AML)
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Sixty K Ltd (60K)
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Bulgaria
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Support Representative
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Jun 2015 - Oct 2016
Represented Thomas Cook and provide its clients customer support services via live chat support. I was involved into 60k's dynamic and professionally structured business process and I was responsible for keeping up with the high level of customers’ satisfaction. My day-to-day tasks were focused on providing excellent customer services on already existing clients (like processing payments, assisting with pre-departure queries or amending/cancelling holiday bookings via internal software programs and other applications). Show less
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AmRest
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Spain
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Restaurants
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700 & Above Employee
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Customer Service Cashier
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Sep 2014 - Jun 2015
Main job duties include customer service and excellent team work. Customer service responsibilities include selling current goods and promotions and completing customer transactions on the cash register. Maintaining a clean and organized work area and a presentable store environment. Main job duties include customer service and excellent team work. Customer service responsibilities include selling current goods and promotions and completing customer transactions on the cash register. Maintaining a clean and organized work area and a presentable store environment.
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Education
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2013 - 2017
University of National and World Economy
Bachelor's Degree, Economics -
2008 - 2013
National Trade and Banking High School Sofia
High School, Banking services
Community
