Experience

Zayed Sports City

• United Arab Emirates
• Spectator Sports
• 1 - 100 Employee

• Facility Manager, Venues and Operations – Ice Rink, Paintball, and Sports Hub

  • Jul 2016 - Present

  Responsible for implementing business strategies and the operations management of the city’s largest sports & entertainment complex, including such aspects as customer experience, security, cleaning, maintenance, finance, safety, and venue operations across 500,000sqm. -Manage 21 direct reports across 7 different job roles-develop and implement annual budgets, manage customer contracts, track usage and activation for 5 business units-manage the site-wide Customer Management System(CRM) which links all facilities-Coordinate requests of 70+ clients per season, leverage commercial space effectively and serve as the main point of contact for 20+ site partners-Orchestrate proper venue preparation to host local and global events ranging from 10 to 135,000 visitors-Deliver key initiatives that increased annual revenue by 120% for the Sports Hub, 130% for Ice rink and 115% for Skating Academy Show less

• Assistant Facility Manager, Venues and Operations – Ice Rink, Paintball, and Sports Hub

  • Jul 2014 - Jun 2016

  Continue to manage the ice rink and paintball areas as well as a new additional responsibility – management of the Sports Hub. Hire, train, and onboard operations staff, streamline security, cleaning and maintenance operations.-Analyze data from multiple sources to optimize efficiency in operating the facilities, balancing requirements of events, customer service, H&S regulations and maintenance, better quality grass and increased YOY revenue-Create a new and highly successful revenue stream through youth programs-Identify effective communication methods and adapted approach for a diverse clientele Show less

• Assistant Facility Manager, Venues & Operations – Ice Rink and Paintball

  • Jul 2010 - Jun 2014

  Promoted to an operation and administration-focused role, which included various aspects from staff training and leadership to daily operations management and accounting. Managed the Ice Rink and Paintball areas, with the latter being a new project and a brand-new facility for ZSC. Continued to provide figure skating coaching to customers.

• Head Coach of Figure Skating

  • Mar 2005 - Jun 2010

  Established figure skating as a professional sport at local level, increasing stakeholder engagement and supervised a team of junior coaches, developing individual and group training programs for skaters with varying skill levels. Driving force behind the UAE Figure Skating Federation's affiliation with the International Skating Union serving as Project Manager. Build the first Learn to Skate program in compliance with rules and regulations of the Ice Skating Institute of Asia that successfully runs until today. Show less



Sports Experience

• Figure Skater

  • Jan 1995 - 1998

  Three-Time Romanian National Senior Ladies Champion Senior World Championships | Lausanne, Switzerland, 1998 Senior European Championships | Milan, Italy, 1998 Junior World Championships | St. John, Canada, 1998 Senior European Championships | Paris, France, 1997 European Youth Olympic Festival | Sundsvall, Sweden, 1997 Balkan Games | Turkey, 1995 Three-Time Romanian National Senior Ladies Champion Senior World Championships | Lausanne, Switzerland, 1998 Senior European Championships | Milan, Italy, 1998 Junior World Championships | St. John, Canada, 1998 Senior European Championships | Paris, France, 1997 European Youth Olympic Festival | Sundsvall, Sweden, 1997 Balkan Games | Turkey, 1995