Experience

Bell Howley Perrotton LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Trainee Paralegal/Legal PA

  • Feb 2022 - Present

  • Managing, preparation and submission of the firm’s legal client’s letters of engagement, including liaising with clients, and dealing with all relevant administration • Assisting the Head of Legal with all drafting requirements whether for Private Clients, Commercial or Property • Managing, preparing and submitting for approval to the Head of Legal, all Lasting Powers of Attorney • AML (Anti-Money Laundering) checks and training • Update of Prospects spreadsheet and Client Data capture spreadsheet • Dealing with all initial legal enquiries from clients • Producing detailed training documents and step by step instructions for Legal processes • Familiarisation with PLC fastdraft for basic documentation • Sending all legal documents for signature either via DocuSign or hardcopy for wet signatures • Liaising with clients to arrange signatures • Liaising with Office of Public Guardian • Assisting the Head of Legal as required from time to time on Legal Research • Liaising with HMLR on client's behalf together with the request of title documents • Generally assisting the Head of Legal ensuring that all deadlines are met, and the clients affairs are running smoothly and efficiently • Weekly updates with the Head of Legal Show less



FM Outsource

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Customer Care Advisor

  • Oct 2021 - Feb 2022

  • Responding and resolving all customer issues and queries from the online webform via Service Now • Ensuring that all customer calls are answered and resolved via phone using Gnatta software • Managing customer details via Auth0/ChargeBee systems, ensuring that correct personal details are acquired, managing customer subscriptions as well as payments/refunds and all general account transactions • Complaint resolution via both webform, email and telephone • Taking part in any training required for new systems/software Show less



Westbourne Management

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Trainee Property Manager

  • Sep 2020 - Sep 2021

  During my time at WBM, I assisted with the day to day management of over 100 residential blocks, 22 private gardens and the sole management of a private Tennis Court. • Reviewing the main inbox and ensuring that all queries are dealt with by myself or my colleagues in a timely fashion • Arranging contractors where required for repairs and maintenance, scheduling bi-annual gutter/drain cleaning and other monthly/annual jobs which varied upon building • Sending yearly service charges, ground rent, garden charges and annual budgets via email and post along with arrears reminders where required • Organising new and returning members for private garden access, involving checking personal documentation, arranging payment and key fob collection • Maintaining the general upkeep of all building folders, including all ingoing/outgoing invoices • Maintaining the private garden folders with members application sheets and ensuring their information is kept up to date in both hard copy and digital form • Answering all queries relating to the Tennis Court and it's various membership types, as well as setting up all new and returning members on the SportSoft database system • Reviewing and processing garden membership applications, such as checking documentation, organising payments and key fob collection • General administration of all dedicated bank account statements for each managed building and garden Show less



Robert Irving Burns

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Residential Property Manager

  • Nov 2018 - Aug 2020

  I previously managed a strong portfolio of Residential properties in and around the Marylebone/Fitzrovia area in Central London. This consisted of the following: • Carrying out periodic property inspections on my own and some of my colleague’s portfolio’s and writing up inspection reports for the Landlord • Registering deposits via the TDS and submitting disputes where necessary when agreements are not reached between parties • Ensuring property and tenancy records are updated regularly and maintained on CFP for all Full Managed clients’ portfolios • Booking/arranging Gas Safety Inspections/EPC’s/EICR’s and other various safety certification where required • Consistently updating our database of properties on the website ‘Kamma’ which monitors HMO Licensing in various boroughs of London to ensure our properties are compliant with HMO regulations/conditions and making sure that properties have the correct licensing where required • Sending jobsheets and arranging contractors to attend and resolve maintenance issues within the property on behalf of the Landlord • Ensuring that all invoices for instructed works (by myself and my team) are correct and processed in a timely fashion • Preparing new Tenancy Agreement Contracts/Renewal Contracts when necessary and maintaining the renewal spreadsheet to ensure both Let Only & Managed Properties do not fall into Periodic Tenancies • Ensuring that the Approved Contractor List is kept up to date and that we hold records of the relevant Public Liability Insurance, Specialist Accreditation and GDPR Show less



Brooks Estate Agents

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Office Coordinator

  • Jul 2017 - May 2018

  • Booking/carrying out property inspections and writing up reports for the Landlord • Ensuring all relevant property information is up-to-date and approved before submitting the property on rightmove/zoopla • Arranging photos, floorplans & EPC’s to be carried out as well as submitting DPS Deposits • Creating and sending out invoices & memorandums of sale to solicitors, clients and accounts • Booking and arranging valuations and viewings for both Sales and Lettings teams • Maintaining contact with vendors and landlords throughout their time on the market • Providing Property Management assistance on a regular basis and taking on the role of Property Manager when necessary during annual leave, etc. • Sourcing and registering new buyers, vendors and tenants • Keeping all lost/sold/under offer property files and folders up to date • General upkeep of both Sales and Lettings details drawers • Processing all stationary orders and other ad-hoc duties • General upkeep of both Sales and Lettings details drawers • Processing all stationary orders and other ad-hoc duties Show less



Medical Council Ireland

• Registration Assessor

  • Oct 2015 - Apr 2017

  The Medical Council is the regulatory body for doctors. It has a statutory role in protecting the public by promoting the highest professional standards amongst doctors practising in the Republic of Ireland. The Medical Council maintains the Register of Medical Practitioners - the Register of all doctors who are legally permitted to carry out medical work in Ireland. • Registering doctors including pre-registration assessments • Maintaining contact with each doctor going through level 1 assessment and giving advice where necessary • Ensuring documentation provided by the doctors are of the correct standard and providing advice where necessary to enable them to prepare the correct documentation • Assisting with the ongoing initiative of reducing backlogged applications • Providing customer service on telephones • Working closely with colleagues to ensure the smooth running of day to day assessments/correspondence • Providing assistance with specific tasks and ongoing procedures where needed • Covering reception when needed • Attending meetings and giving feedback of ongoing tasks Show less



Osborne - Recruitment Consultancy

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• Business Support Executive

  • Sep 2015 - Sep 2015

  • Providing Business Support to a medium sized team • General administration duties such as posting job advertisements on multiple websites • Researching competitors, sourcing new clients and preparing spreadsheets for the recruitment team • Scanning & client database management • Meeting & Greeting walk-in customers and arranging meeting/interviews with the relevant member of staff • Providing Business Support to a medium sized team • General administration duties such as posting job advertisements on multiple websites • Researching competitors, sourcing new clients and preparing spreadsheets for the recruitment team • Scanning & client database management • Meeting & Greeting walk-in customers and arranging meeting/interviews with the relevant member of staff



Just IT

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Quality Assurance Administrator

  • Apr 2015 - Aug 2015

  • Setting up new students on an online educational system, adding students relevant qualifications, personal details and ensuring the correct learning material was entered to allow them to proceed through their internship/apprenticeship • Checking the results of examinations and processing the certificates for qualifications accordingly through the government examination website City & Guilds • Monitoring the progress made on each individual students' course via the website and updating the relevant assessors of the apprentices progress and what is needed in order to complete their course • Creating and maintaining various spreadsheets containing all current apprentices, all those who have completed apprenticeships successfully and those who had failed/left • Updating and auditing compliance performance tracker • Booking exams for both internal staff and external students/professionals • Various Ad-Hoc Duties & General Business Support to Managers • Progressing through my own studies of a 1 year apprenticeship under the IT Application Specialist route, completing my own work on a weekly basis and meeting every target set before month end Show less



Eye Emporium Opticians

• Administration Assistant

  • May 2013 - Aug 2014

  •Managing a database of over 1000 customers throughout the UK, Ireland and Internationally •Carrying out telesales when required •Processing orders through email, telephone, website and personal meetings •Organising and ordering stock for the wholesale side of the business and supplying/ordering stock for our own stores •Tracking, Receiving and Picking all orders to be sent out •Preparing/creating online advertisements such as creating newsletters and questionnaires using Survey Monkey, etc. •Account management for customers and Bank management for the company •Organising and arranging meetings for myself and others •Event organising and planning •Maintaining contact with all regular customers and ensuring high standards of customer service Show less