Becky Savage
Customer Experience Manager at Southern Railway Limited (Southern)- Claim this Profile
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Bio
Paula Lewendon
Becky worked in a variety of challenging management roles within DSGI. She demonstrated integrity, tenacity and professionalism in every circumstance. She also managed the ability to demonstrate superb customer care whilst remaining commercially astute in fast moving, and economically challenging environments.
Martyn Blackmore
Becky is a vastly experienced Operational manager who always took her responsibilities as an airport retail manager incredibly seriously. A true professional in every way she will be an absolute asset to any company and I would thoroughly recommend her to any future employer
Paula Lewendon
Becky worked in a variety of challenging management roles within DSGI. She demonstrated integrity, tenacity and professionalism in every circumstance. She also managed the ability to demonstrate superb customer care whilst remaining commercially astute in fast moving, and economically challenging environments.
Martyn Blackmore
Becky is a vastly experienced Operational manager who always took her responsibilities as an airport retail manager incredibly seriously. A true professional in every way she will be an absolute asset to any company and I would thoroughly recommend her to any future employer
Paula Lewendon
Becky worked in a variety of challenging management roles within DSGI. She demonstrated integrity, tenacity and professionalism in every circumstance. She also managed the ability to demonstrate superb customer care whilst remaining commercially astute in fast moving, and economically challenging environments.
Martyn Blackmore
Becky is a vastly experienced Operational manager who always took her responsibilities as an airport retail manager incredibly seriously. A true professional in every way she will be an absolute asset to any company and I would thoroughly recommend her to any future employer
Paula Lewendon
Becky worked in a variety of challenging management roles within DSGI. She demonstrated integrity, tenacity and professionalism in every circumstance. She also managed the ability to demonstrate superb customer care whilst remaining commercially astute in fast moving, and economically challenging environments.
Martyn Blackmore
Becky is a vastly experienced Operational manager who always took her responsibilities as an airport retail manager incredibly seriously. A true professional in every way she will be an absolute asset to any company and I would thoroughly recommend her to any future employer
Experience
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Southern Railway
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Rail Transportation
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700 & Above Employee
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Customer Experience Manager
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Mar 2012 - Present
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Sales Manager
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Nov 2011 - Mar 2012
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Dixons Carphone
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United Kingdom
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Retail
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700 & Above Employee
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Retail Branch Manager
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Aug 2007 - Jul 2011
• Responsible for a multi million pound retail outlet in Gatwick Airport, South Terminal.• Delivering an outstanding customer experience.• Leading & developing a successful retail & operational team.• Implementing People Management processes.• Driving sales & solutions to meet the budget.• Managing administrative processes to deliver Profit & Loss budgets.• People placement to match the business needs for extended trading hours.• Recruitment and implementing the referencing in relation to government guidelines.• Auditing & investigating stock loss.• Initiating & implementing a plan to close an existing store & re-locating to a new unit within the terminal including detailed risk assessments for each stage.• Responsible for auditing all existing processes and procedures, and identifying opportunities for improvement.• Identifying business improvement opportunities and developing plans to address.
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Deputy Manager
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2002 - Aug 2007
• Running a multi million pound retail outlet in Gatwick Airport, North Terminal.• Designed & installed a 2nd retail outlet in North Terminal.• Managed the 2nd retail outlet while maintaining existing responsibilities in the main store within the Terminal.• Liaised with Retail Support Centre in regards to product ranges & store layout plans.• Managed Hothousing initiative within Gatwick.• Delivered Hothousing training to multiple stores within Dixons Travel.• Top Performer Award 2006-2007 in Dixons Retail
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Branch Manager
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2000 - 2002
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Branch Manager
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1998 - 2000
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Branch Manager
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1996 - 1998
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Deputy Manager
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1994 - 1996
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Deputy Manager
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1992 - 1994
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Sales Colleague
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1990 - 1992
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Manager
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1990 - 2011
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Education
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1976 - 1983
Moira House School
'O' & 'A' Levels
Community
