Experience

Neighborhood Restaurant Partners, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager of Training and Development

  • 2011 - 2017

  When Neighborhood Restaurant Partners acquired Applecreek Management, I continued to provide leadership, mentorship, training and guidance to managers with a focus on achieving optimum corporate results. I customized and delivered management training programs for 52 restaurants (42 in Atlanta and 10 in San Antonio). I also supervised openings of 6 new stores in Georgia and Texas, expertly hiring and training 125+ team members for each new restaurant. These employees included managers and hourly employees (servers, hostesses, bartenders, line cooks, and preparation cooks). In corporate training programs, I implemented creative methods to make classes more engaging and entertaining. Every year, I trained 50+ managers, promoting outstanding customer service and created a positive training environment to promote corporate values and culture. By working with the Operations Team and developing ongoing Manager in Training Meetings and multi-day Leadership Conferences, I was able to most effectively develop managers and position them to succeed. When Tabletop Experience Devices (TEDs) were introduced, I implemented and led TED trainings to educate team members in all 52 restaurants. In 2011-2012, I converted the Point of Service system from Squirrel to A1 POS program. In 2015, I became a certified ServSafe instructor so that I could train 250+ managers to attain the necessary ServSafe Food and Alcohol certification. I also created, produced, and distributed a monthly corporate newsletter publication, highlighting best practices and recognizing stores with outstanding performance. Additional accomplishments included converting paper training manuals to digital technology and certifying 10+ training stores. Show less



AppleCreek Management Company, Inc.

• Manager of Training and Development

  • 2003 - 2011

  I partnered with restaurant management teams to provide training and support, creating a positiveemployee experience. I interviewed, trained and managed teams of 15 employees to successfully launch10 new store openings. Each time a new store opened, I executed new hire orientations for groups of 50+team members. I also led revitalization efforts for 8 stores, identifying areas of underperformance andimplementing targeted solutions to improve business. As a result of my performance, I was recognized by the President of AppleCreek Management for turnaround achievements. My role also included creating, planning, and organizing Manager in Training classes, highlighting critical corporate topics. Additionally, I planned and organized 3 General Manager Conferences. This effort included selecting location, venue, speakers, programs, and all details pertaining to the Conference. Approximately 6 timesa year, I managed rollout of new food and beverages for optimizing corporate marketing campaigns.Other notable achievements include maintaining data for both Point of Sale and inventory systems,implementing the rollout of Kitchen Display Systems for 42 stores in Atlanta, and organizing an annualsilent auction and golf tournament to support corporate charities. Show less

• Employee Training Mananger

  • 1997 - 2003

  After being a Corporate Trainer, I assumed responsibility for developing the employee training programand materials to support team members in 30 stores. I oversaw the human resource function of opening12 new restaurants, including recruiting and training and development of all employees. During mytenure, I certified 9 trainers for each of the 30 Atlanta restaurants and trained 400+ employees tosuccessfully integrate the company’s vision and culture. As a result of my deep experience in employeetraining, I was asked to speak in a General Manager Conference for the franchisees and presented to theApplebee’s Services People Summit for an audience of 100+ attendees. I also executed human resourceaudits in individual stores, ensuring proper documentation and correct tax forms for employee files. Show less

• Corporate Trainer/Manager

  • 1994 - 1997

  I trained employees of AppleCreek Management Company, training participants to incorporate thecorporate culture, while building effective teams. While teaching the courses, I improved curriculum byconsistently seeking employee feedback to adapt training needs. I also successfully opened 2 newrestaurants and led the human resource function by hiring and training 100+ team members for the newstore opening launches. When the company needed to trouble-shoot issues at individual restaurants, Ioften acted as a floating store manager to help target and identify changes that needed to be implemented to turnaround store performance. Show less