Experience

South Hams District Council & West Devon Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Ukrainian Refugee Support Worker

  • Sep 2022 - Present



DEVONPORT HIGH SCHOOL FOR GIRLS

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2015 - Jan 2022

  My main role was to undertake confidential administrative and organisational processes for the school; to act as lead administrator for the Senior Leadership Team and teaching staff and to deputise for the Office Manager. This included:  Undertaking reception duties, answering telephone and face-to-face enquiries from students and staff and signing in visitors - always with a smile.  The main first aider on site for more than 800 pupils and staff, responding to many day to day health issues and dealing calmly, confidentially and compassionately with emergencies including students self harming  Welfare duties - helping students, providing a listening ear, kindness and empathy and liaising with parents,carers & staff  Assisting with student supervision on trips including to France and Romania  Providing confidential support to members of the SLT and teaching staff  Maintaining records and management information systems including the efficient and accurate admin of all new year 7 records.  Producing student reports and letters  Undertaking admin support for SEN including assisting the SENDco in drawing up Medical Health Care Plans and SEN Plans  Supporting the admin organisation of school events including Parents Evening  Issuing forms and information to parents/carers of incoming pupils  Co-ordinating the organisation of counselling provision for students and liaising with Young Devon  Providing general admin support e.g. IT based tasks using SIMS, Excel Outlook, photocopying, scanning, filing, emailing,  Deputised for the Office Manager in her absence including arranging Cover  Ensured that any medication provided for pupils is kept correctly  Responsible for ensuring that First Aid supplies are adequately stocked  Ensured that all pupil data was up-to-date and accurate including assisting with statutory returns  I complied with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection Show less



Devon County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Support Officer / Office Administrator Adult Education

  • Jan 2012 - Dec 2014

  Learn Devon provides adult learning opportunities within the local community, offering a range of courses, qualifications and learning for leisure. As part of the customer support team I was the first contact for potential new learners or customers. I was responsible for the administrative support for the learners and tutors, providing information and advice about suitable courses or in signposting to other services and information sources and taking payments for courses. The Customer Support Officer role was crucial to supporting the learning process by providing administration and IT support to teaching staff and learners, and I was confident communicating face to face, on the phone and by email with a wide range of people. I was able to explain processes clearly in order to support learners to access learning. I had a helpful, problem solving attitude and felt comfortable selling the service to new customers and promoting the service on social media. Show less



Working Links

• United Kingdom
• Professional Training and Coaching
• 300 - 400 Employee

• Employment Consultant

  • Sep 2009 - Aug 2012

  Working with those deemed the "the hardest to help" in order to help them overcome barriers to returning to employment. These barriers included a history of drug and alcohol abuse, mental illness, time served in prison, physical illness, homelessness, personal hygiene, lack of skills and qualifications, lack of confidence and motivation. Working with those deemed the "the hardest to help" in order to help them overcome barriers to returning to employment. These barriers included a history of drug and alcohol abuse, mental illness, time served in prison, physical illness, homelessness, personal hygiene, lack of skills and qualifications, lack of confidence and motivation.



Oxfordshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Facilities and Staff Manager, Advisory and Inspection Service, Education Department

  • Jul 1997 - Aug 2001

  Achievements - Extensive financial administration experience providing regular, clear, concise and up to date information to the Head of Service on over 40 budgets. Direct and strategic responsibility for staffing and premises budgets prioritising resources in order to meet objectives. - Successfully managed 31 employees including their recruitment, induction, support, appraisal and welfare. - Successfully project managed within tight deadlines and budgetary restrictions including major building works, office moves, department closures and creation of new posts. - Proved my information handling abilities by having sole responsibility for providing detailed reports and analysis of Advisory visits to schools - essential to prove our effectiveness as part of the LEA inspection - Negotiated, awarded and controlled major contracts for site including building, cleaning, catering, IT equipment, furniture, phone systems and maintenance. Discovered discrepancies in existing contracts leading to savings of thousands of pounds. - Organised Health and Safety and security on site including risk assessments - Assisted in taking forward the introduction of Investors in People within the Education Department including effective statistical analysis of questionnaire used at department wide briefings Show less