Manager - Government Programs Operations

• Jun 2013 - Present

•Leads a team of 7 Product Operations and Compliance Project Specialists responsible for assuring that all Excellus Government Programs products are administered according to approved benefit design and regulatory requirements. •Collaborates with key cross functional Management partners to ensure compliance, improve operational performance and drive process improvement •Provides Oversight and Management that plans, develops and implements special projects, initiatives and activities to support health plan operations for Medicare and Medicaid product lines; focused on insuring operational feasibility with consideration for market dynamics and member needs Show less

Manager- Marketing Operations and Implementation

• Apr 2010 - Present

Responsible for managing a team of Project Manager's that Project Manage key large group custom benefit implementations, project manage key corporate/strategic product implementations/discontinuances and participate in solution consultation and technical design session's with our Sales partner's. Responsible for managing a team of Project Manager's that Project Manage key large group custom benefit implementations, project manage key corporate/strategic product implementations/discontinuances and participate in solution consultation and technical design session's with our Sales partner's.

Project Manager, Marketing Operations Implementation

• Oct 2007 - Jun 2010

Responsible for delivering Projects and Programs with quality, to plan and within budget. Responsible for delivering Projects and Programs with quality, to plan and within budget.

Manager- Customer Support

• Jul 1999 - Jun 2007

Managed teams of inside support account managers, as large as sixteen, responsible for handling the company's highest value and most complex carrier/reseller accounts. INsured that team members devised and implemented solutions to meet customer requirements by effectively partnering with sales. Managed a team of account implementation manager's responsible for the set-up and implementation of product and services for complex carrier/reseller accounts. Core responsiblities were staff development, customer escalation management, consultative management, perforamnce management, staff recruitment, program development, process improvement management Show less

Major Account Representive

• 1988 - 1992