Experience

Ceuta Healthcare

• United Kingdom
• Outsourcing/Offshoring
• 100 - 200 Employee

• Senior Client Manager

  • Apr 2018 - Present

• Client Manager

  • Jan 2011 - Apr 2018

  - Direct/ main contact between client and Ceuta Healthcare- Forecasting- Managing account budgets & trading agreements on behalf of the client- Sales reporting & anaysis- Account visits & trade shows representing the client. Presenting NPD & filling distribution gaps- Category solutions for the Grocery Convenience sector - planograms, merchandising & branding in depot- Organising client & team meetings on behalf of the Client Management department- Working closely with the client, regular visits to their head office

• National Accounts Executive / Supervisor

  • May 2009 - Dec 2010

  - Supervising & assisting the Sales Operations team with day to day queries- Daily, weekly & monthly ex factory sales reporting to clients and colleagues- Monthly sales & analysis for clients & colleagues- Monitoring promotional budgets for clients- Creating & updating new line form information for all accounts where required- Monthly store auditing for multiple retail accounts & feedback/ analysis of information to clients & colleagues- Creation of account presentations using sales analysis- Management of the Convenience team monthly planning documents. i.e. ordering documents, price files, brand presentations- Team meeting organisation for the full National Accounts division including Health Food- Client meeting attendance where appropriate- Adhoc analysis looking at account performance, rate of sale & competitor activity

• 2 Month Secondment - P&G Merchandising Team

  • Mar 2009 - May 2009

  - Merchandising the Haircare, Men’s Grooming & Oralcare sections within independent pharmacy, using a planogram provided by the client- Working 3 days per week, whilst continuing my Sales Analyst roleTravelling from Bournemouth & calling around South East London & Kent

• Sales Analyst

  • Aug 2002 - May 2009

  As well as the responsibilities in my later National Accounts Executive role:- Daily, weekly & monthly and adhoc EPoS reporting & analysis for both clients & colleagues- Canvass planning for our dedicated pharmacy sales teams working with Proctor & Gamble and Bayer

• 2 Month Secondment - GSK detailing team

  • Aug 2008 - Sep 2008

  - Detailing & educating the benefits of Seretide to Pharmacists in Boots & Day Lewis Pharmacies- Working 3 days per week, whilst continuing my Sales Analyst role- Travelling from Bournemouth and calling around South East London & Kent

• Customer Services Advisor

  • Apr 2002 - Aug 2002