Experience

CoralTree Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• IT Applications Manager

  • Juni 2019 - –Heute

  Lead application business solutions for hotels and resorts involving innovation, strategic planning, execution, and best practice utilization of existing applications for an expanding multi-property portfolio. - Own large-scale, complex technical application projects throughout their lifecycle including acquisitions, openings, upgrades, and new installations- Develop new and uphold existing vendor partnerships- Establish and maintain company-wide standards regarding technology and compliance- Facilitate, implement, and support all integrations, and guest-facing/back of house applications

• Business Systems Analyst

  • Dez. 2018 - Juni 2019



Two Roads Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Business Systems Analyst

  • Apr. 2018 - Dez. 2018



Franks-Cassidy Consulting

• Independent Business Owner

  • Okt. 2014 - März 2018

  Hospitality Software Consulting Product Management, Project Management, Business Analysis, Quality Assurance, Technical Spec & End User Documentation, Training- Advanced new Cenium PMS and HOM from initial design to a deployment-ready product- Planned development iterations, collaborated with developers to assess timeline, and assured functional understanding - Supported a global team of developers, consultants, and sales as subject matter expert- Devised Functional User Stories, Technical Specifications, Test Plans, and User Documentation



Pop Culture Classroom

• Manager PCC Laboratory - Denver Comic Con

  • Juni 2012 - Aug. 2017

  Developed educational programming and interactive space for children, teens and families where all activities, presentations, and community organizations fell under S.T.E.A.M. (Science, Technology, Engineering, Arts, Math), and literacy concepts, using pop culture as a delivery method at Denver Comic Con.- Managed a team of year-round volunteers and 40+ volunteers during DCC weekend- Designed & evolved the space from a 1,000 sq. ft. arts & crafts area to a 10,000 sq. ft. educational experience- Directed all operations within PCC Laboratory including design, programming, purchasing, training, and safety- Established lasting partnerships with local organizations and artists- Functioned as Programming Assistant & Instructor for Pop Culture Classroom from 2011 – 2016- Taught literacy curriculum for ages 8 – 18 in classrooms, afterschool programs, and on stage



Rose Medical Center

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Clinic Administrator, Cleft & Craniofacial Center

  • Aug. 2010 - Feb. 2012

  Coordinated monthly Cleft Palate & Craniofacial Clinics with surgeons, doctors, and patients. Provided resources and correspondence with families of children affected by cleft palate and craniofacial anomalies.- Synthesized professional findings from clinics into final patient reports- Organized and updated procedures to help clinic run smoothly. Coordinated monthly Cleft Palate & Craniofacial Clinics with surgeons, doctors, and patients. Provided resources and correspondence with families of children affected by cleft palate and craniofacial anomalies.- Synthesized professional findings from clinics into final patient reports- Organized and updated procedures to help clinic run smoothly.



Intrawest

• United States
• Travel Arrangements
• 300 - 400 Employee

• Senior Application Support Analyst

  • Mai 2006 - Nov. 2008

  Designed and executed company-wide SOPs of vacation ownership applications for all Intrawest Resorts. Provided project management, business analysis, support, and training. - Generated business plans for application installations including cost analysis, resource allocation and return on investment- Managed several installations and upgrades of new/existing software for resorts Designed and executed company-wide SOPs of vacation ownership applications for all Intrawest Resorts. Provided project management, business analysis, support, and training. - Generated business plans for application installations including cost analysis, resource allocation and return on investment- Managed several installations and upgrades of new/existing software for resorts



Springer-Miller Systems

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Support Specialist

  • Juni 2001 - Juli 2005

  Responsible for documenting technical gaps between RCC and SMS|HOST, coordinating development, quality assurance, and deploying the SMS|HOST timeshare/owner module to resorts.- Provided business analysis and technical support for over 100 clients- Conducted training workshops for both clients and employees- Composed technical and end-user documentation Responsible for documenting technical gaps between RCC and SMS|HOST, coordinating development, quality assurance, and deploying the SMS|HOST timeshare/owner module to resorts.- Provided business analysis and technical support for over 100 clients- Conducted training workshops for both clients and employees- Composed technical and end-user documentation



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan. 2000 - Juni 2001

  - Supported PBX and voicemail systems remotely - Coordinated with 3rd party vendors for on-site support- Provided end-user training - Supported PBX and voicemail systems remotely - Coordinated with 3rd party vendors for on-site support- Provided end-user training