Becky Foo
Merchant Success Senior Team Lead at Shopify Plus- Claim this Profile
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Bio
Catherine Rogers
Becky and I worked together for over 8 years and during that time she was an invaluable leader in the Customer Success organization. Her team was one of the most successful in our organization. She used a strategic, collaborative and creative approach when working with customers that resulted in high customer retention, renewal, satisfaction and growth in revenue. Becky also is an exceptional mentor, able to create an environment within her team of collaboration and excellence in customer service. Becky is highly respected by both her team as well as the other leaders in the Customer Success Organization. It was a great pleasure and honour to have worked with her for so many years.
LinkedIn User
It's rare that you come across talent like Becky Foo. I had the pleasure of working with Becky during my time at Vision Critical as a VP, Customer Success. She quickly progressed through the Customer Success ladder at Vision Critical. Being a sponge for learning and dedicated to her clients and organization, Becky was able to fully grasp her role in the customer journey, becoming an expert in all stages from onboarding a client to their advocacy for the company. Clients and colleagues respected her thoughts and recommendations while her team looked to her as a mentor and thought leader in the space. Her attention to detail, and the ability to ask the right questions in order to be proactive in finding opportunities for upselling a client, made Becky one of the top leaders in the company for expansion goals. She lead her team effortlessly through challenging situations to come to the best solutions. I wouldn't hesitate to recommend Becky as she would be an asset to any team.
Catherine Rogers
Becky and I worked together for over 8 years and during that time she was an invaluable leader in the Customer Success organization. Her team was one of the most successful in our organization. She used a strategic, collaborative and creative approach when working with customers that resulted in high customer retention, renewal, satisfaction and growth in revenue. Becky also is an exceptional mentor, able to create an environment within her team of collaboration and excellence in customer service. Becky is highly respected by both her team as well as the other leaders in the Customer Success Organization. It was a great pleasure and honour to have worked with her for so many years.
LinkedIn User
It's rare that you come across talent like Becky Foo. I had the pleasure of working with Becky during my time at Vision Critical as a VP, Customer Success. She quickly progressed through the Customer Success ladder at Vision Critical. Being a sponge for learning and dedicated to her clients and organization, Becky was able to fully grasp her role in the customer journey, becoming an expert in all stages from onboarding a client to their advocacy for the company. Clients and colleagues respected her thoughts and recommendations while her team looked to her as a mentor and thought leader in the space. Her attention to detail, and the ability to ask the right questions in order to be proactive in finding opportunities for upselling a client, made Becky one of the top leaders in the company for expansion goals. She lead her team effortlessly through challenging situations to come to the best solutions. I wouldn't hesitate to recommend Becky as she would be an asset to any team.
Catherine Rogers
Becky and I worked together for over 8 years and during that time she was an invaluable leader in the Customer Success organization. Her team was one of the most successful in our organization. She used a strategic, collaborative and creative approach when working with customers that resulted in high customer retention, renewal, satisfaction and growth in revenue. Becky also is an exceptional mentor, able to create an environment within her team of collaboration and excellence in customer service. Becky is highly respected by both her team as well as the other leaders in the Customer Success Organization. It was a great pleasure and honour to have worked with her for so many years.
LinkedIn User
It's rare that you come across talent like Becky Foo. I had the pleasure of working with Becky during my time at Vision Critical as a VP, Customer Success. She quickly progressed through the Customer Success ladder at Vision Critical. Being a sponge for learning and dedicated to her clients and organization, Becky was able to fully grasp her role in the customer journey, becoming an expert in all stages from onboarding a client to their advocacy for the company. Clients and colleagues respected her thoughts and recommendations while her team looked to her as a mentor and thought leader in the space. Her attention to detail, and the ability to ask the right questions in order to be proactive in finding opportunities for upselling a client, made Becky one of the top leaders in the company for expansion goals. She lead her team effortlessly through challenging situations to come to the best solutions. I wouldn't hesitate to recommend Becky as she would be an asset to any team.
Catherine Rogers
Becky and I worked together for over 8 years and during that time she was an invaluable leader in the Customer Success organization. Her team was one of the most successful in our organization. She used a strategic, collaborative and creative approach when working with customers that resulted in high customer retention, renewal, satisfaction and growth in revenue. Becky also is an exceptional mentor, able to create an environment within her team of collaboration and excellence in customer service. Becky is highly respected by both her team as well as the other leaders in the Customer Success Organization. It was a great pleasure and honour to have worked with her for so many years.
LinkedIn User
It's rare that you come across talent like Becky Foo. I had the pleasure of working with Becky during my time at Vision Critical as a VP, Customer Success. She quickly progressed through the Customer Success ladder at Vision Critical. Being a sponge for learning and dedicated to her clients and organization, Becky was able to fully grasp her role in the customer journey, becoming an expert in all stages from onboarding a client to their advocacy for the company. Clients and colleagues respected her thoughts and recommendations while her team looked to her as a mentor and thought leader in the space. Her attention to detail, and the ability to ask the right questions in order to be proactive in finding opportunities for upselling a client, made Becky one of the top leaders in the company for expansion goals. She lead her team effortlessly through challenging situations to come to the best solutions. I wouldn't hesitate to recommend Becky as she would be an asset to any team.
Experience
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Shopify Plus
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Technology, Information and Internet
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100 - 200 Employee
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Merchant Success Senior Team Lead
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Jun 2021 - Present
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Merchant Success Team Lead
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Oct 2017 - Jun 2021
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Vision Critical
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Canada
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Software Development
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1 - 100 Employee
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Director, Customer Success
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Sep 2012 - Oct 2017
- Leading a team of Customer Success Managers in the development, launch and management of Insight Communities. - Maintaining and strengthening client relationships - Overseeing budget, profitability and account growth - Providing guidance and expertise for Insight Community health - Mentoring and developing Customer Success Managers' growth - Escalation point for concerns and problems for teams' accounts
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Senior Account Manager
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Dec 2009 - Sep 2012
-Develop online market research strategies for custom research community panels -Provide analysis and reporting on metrics relating to Community Panel health -Work on SPARQ research platform - programming studies, creating ecommunications, managing sampling and deployments -Manage various research projects and custom program integration -Set up and develop existing Community Panels
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XXX
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IT Services and IT Consulting
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1 - 100 Employee
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Campaign Execution Manager
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Apr 2007 - Feb 2009
-Managed DM, EM, and TM campaigns for Microsoft's adCenter advertising platform for North American market -Developed segmentation and targeting strategies -Created post campaign reporting and metrics analysis for comparitive studies -Provided guidance on best practice strategies during planning and execution stages of campaigns -Managed DM, EM, and TM campaigns for Microsoft's adCenter advertising platform for North American market -Developed segmentation and targeting strategies -Created post campaign reporting and metrics analysis for comparitive studies -Provided guidance on best practice strategies during planning and execution stages of campaigns
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PNE
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Canada
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Entertainment Providers
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200 - 300 Employee
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Manager of Gaming
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Feb 2004 - Apr 2007
-Responsible for top revenue generating department (Prize Home, Casino, Bingo and Lottery) - Monitored revenue and expenses and adherence to gaming regulations -Created project plans and strategy for all 4 gaming streams -Oversaw operations of Lottery Call Center -Developed strategic marketing plans for department -Managed the the building and tear down of PNE Prize Home and other gaming structures during the annual Fair. -Managed all staffing needs (union and non union) -Responsible for top revenue generating department (Prize Home, Casino, Bingo and Lottery) - Monitored revenue and expenses and adherence to gaming regulations -Created project plans and strategy for all 4 gaming streams -Oversaw operations of Lottery Call Center -Developed strategic marketing plans for department -Managed the the building and tear down of PNE Prize Home and other gaming structures during the annual Fair. -Managed all staffing needs (union and non union)
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Namesonic Internet Corporation
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Vancouver, BC
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Strategic Marketing Manager
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Jul 2001 - Feb 2004
-One of the founding Principals of the company -Developed competitive analysis and business development opportunities -Created branding and marketing strategy -Designed company's website architecture, logo and slogan -One of the founding Principals of the company -Developed competitive analysis and business development opportunities -Created branding and marketing strategy -Designed company's website architecture, logo and slogan
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Registrars.com
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Vancouver, Canada Area
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Advertising Manager
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Jul 2000 - Jun 2001
-Key media contact -Negotiated and purchased ad space - online and print -Coordinated creation and launch of all advertising materials between Graphics, Advertising, and Sales departments -Planned and implemented marketing strategies and campaigns from idea to launch -Created all content, design, and creative layouts fro all marketing literature -Key media contact -Negotiated and purchased ad space - online and print -Coordinated creation and launch of all advertising materials between Graphics, Advertising, and Sales departments -Planned and implemented marketing strategies and campaigns from idea to launch -Created all content, design, and creative layouts fro all marketing literature
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Education
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1995 - 1999
The University of British Columbia
BCom, Commerce - Marketing
Community
