Sales and Marketing Manager

• May 2023 - Present

Sales and Marketing

• Oct 2021 - May 2023

- Responsible for managing the social media platforms for 3 of the venues; 37 Dawson Street, 9 Below and The Belis. - Assist with content creation; help develop creative ideas, suggesting new innovative ways of delivering digital content and keeping up-to-date with the latest digital marketing trends to ensure high engagement rate from target audience. - Create a content calendar, identifying important calendar dates & local events coming up throughout the year. Identifying conferences, concerts, festivals, and yearly calendar events. - Tracking and monitoring insights on content shared, identifying what works well and how we can improve on it. - Assist with the website copywriting for each of the venues. Assist customers & corporate clients with large event event and reservation requests, ensuring their needs are met to the highest standard - Upsell other areas of the hotel or other properties in the group. - Responsible for customer relationship management - continue to build long-term relationship with important clients - Monitor customer satisfaction regularly, assist in gathering key customer feedback and report points of issues - resolving any outstanding issues to ensure future business - Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate - Liaise regularly with relevant managers in relation to reservations, attending meetings and ensuring effective communication at all levels - Responsible for securing pre-payment and invoice payment on all bookings - Assist with site visits within each of the venues - Assist the Sales Manager with reports on performance Show less

Lead Generation Specialist

• Mar 2021 - Sep 2021

- Responsible for prospecting, qualifying and generating new sales leads on LinkedIn and handing them over the sales team. - Responsible for content creation, and the creation of weekly content calendar. - Assisted with improving the copywriting on the website - Created and managed LinkedIn ad campaigns - Responsible for prospecting, qualifying and generating new sales leads on LinkedIn and handing them over the sales team. - Responsible for content creation, and the creation of weekly content calendar. - Assisted with improving the copywriting on the website - Created and managed LinkedIn ad campaigns

Lead Generation Specialist

• Mar 2021 - Sep 2021

My role as a Lead Generation specialist at Lead Intro is to create and execute strategies to generate leads on LinkedIn for the company and our clients. Primary tasks and overall achievements: - Responsible for prospecting, qualifying and generating new leads on LinkedIn to drive sales. - Conducting discovery calls with prospects, closing four sales deals over two months. - Creating and managing LinkedIn messaging campaigns, generating forty-seven sales leads over three months. Managing a well developed pipeline of prospects, and nurturing them consistently with the aim to convert. - Managing numerous client accounts, by generating sales leads through LinkedIn outreach marketing campaigns to provide to the client sales team. Responsible for social media management, by creating and implementing campaigns weekly and creating a weekly content calendar to attract new potential customers. Providing copywriting services through the creation of messaging campaigns. Maintaining client relationships, and reporting results weekly. - Accountable for tracking and reporting metrics weekly, and setting and accomplishing monthly sales targets. - Responsible for content creation, and the creation of a weekly content calendar, which requires curating relevant content to provide value to target audience and conducting research on audience and industry. - Creating email marketing campaigns using Hubspot tools. - Responsible for conducting the company marketing strategy, involving the identification of target audience, creating a client persona, conducting competitor and situation analysis, and setting a forecast of sales goals. Show less

Food And Beverage Supervisor

• Oct 2017 - Mar 2021

- Oversee all restaurant operations, ensuring the service provided is of a high standard. - Maintain customer satisfaction on a daily basis, by responding to and resolving customer complaints and queries. - Manage the customer reservations for the week. - Responsible for the completion of a staff rota on a weekly basis. - Train new team members, assisting in developing the necessary skills for the job position. Training employees requires exceptional communication skills which I have achieved within this role. - Ensure all staff members provide a safe environment for customers by following the necessary guidelines and public health advice in relation to COVID-19. - As well as leadership and communication skills, this role demonstrates my ability to work extremely well within a team. - Achieved certificates in HACCP Level 1 and 2, Manual Handling and Fire Safety. Show less

Food And Beverage Assistant

• Sep 2016 - Sep 2017

- Take food and drinks orders in a busy South Dublin restaurant. - Responsible for a large section of tables, ensuring that each customer is satisfied with both the food and the service provided. - Familiarise customers with the menus and daily specials, while ensuring a prompt and accurate service is delivered. - Responsible for setting up the restaurant in the mornings, demonstrating organization skills. - Received manual handling, fire safety, and HACCP training. - Take food and drinks orders in a busy South Dublin restaurant. - Responsible for a large section of tables, ensuring that each customer is satisfied with both the food and the service provided. - Familiarise customers with the menus and daily specials, while ensuring a prompt and accurate service is delivered. - Responsible for setting up the restaurant in the mornings, demonstrating organization skills. - Received manual handling, fire safety, and HACCP training.

Food And Beverage Assistant

• May 2015 - Sep 2016

- Responsible for taking food and drinks orders, while making menu recommendations and answering necessary questions. - Accountable for setting up the bar, carvery and sandwich areas daily. - Managed the carvery till, which required me to handle cash exchanges. - Provide a high-quality service to ensure customer satisfaction. - Responsible for taking food and drinks orders, while making menu recommendations and answering necessary questions. - Accountable for setting up the bar, carvery and sandwich areas daily. - Managed the carvery till, which required me to handle cash exchanges. - Provide a high-quality service to ensure customer satisfaction.