Experience

Highmark Companies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2019 - Present



Highmark Companies, Inc

• Former Program Manager / Senior EDI IS Project Manager

  • Sep 2009 - Jul 2015

  Program Manager/Sr.Team Lead - oversee a staff of 22 Project Managers, strategy planning for the team. Ensure Team Lead and staff is properly trained on multiple vendors for drop-in, unidirectional and bi-directional projects. Ensure that Project Managers are cross trained in managing projects for multiple vendors. Point person for team members’ issues - steer for resolution and/or escalation. Assure team members are trained/mentored to fulfill their role as project manager and confirm team members are trained/mentored to enhance knowledge, coordinate discussions that allow team members to share ideas and concerns, provide guidance to team members for performance improvement, and communicate information to team members as needed. Guide process improvement effort within team and interact with Division EDI Managers and Sales as knowledge resource for their team. Install interfaces and manage projects that allow interface connections with physicians offices, medical centers and clinics. Oversee staff who implements and support multimillion dollar customer lab interfaces for physician’s offices and medical centers. Coordinate and manage the project activities throughout project duration. Monitor and handle issues, risks, and project level deviations; escalating significant items as appropriate. Facilitate project change requests and upgrades. Manage remote installation and verification of connectivity from client site to LabCorp via Hypersend, and VPN/ASP/TCPIP and sFTP models. Test and verify software is performing according to standards. Manage the relationship with groups outside of the project team (end-users, vendors, etc.). Show less



Highmark Companies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Former Program Manager / EDI Project Manager

  • Sep 2009 - Jul 2015



VF Corporation

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• • Mar 1991 - Mar 2009

  Team Lead of EDI Coordinators. Managed deliverance of EDI data to and from business partners. Worked to implement multiple document types for partners and supported them in EDI transactions through the Gentran translator. Establishing trading partners with VF Corp. Mapped documents traded in EDI, 810, 850, 855, 856, and others. Managed account with Walmart, Target, JC Penney, Macy's, Belk, Sears, Proffitts, and multiple other large retail companies.

• • Jul 1996 - Nov 1999

  Trained associates from beginners to Vice Presidents on Microsoft applications. Reviewed and determined which manuals were best suited to be used in training. Research, wrote and delivered training on time management, multi-tasking and created shortcut guides to be used onsite.



GTCC (Guilford Technical Community College)

• Instructor

  • Aug 2000 - Feb 2001

  Instructed class in Information Systems. Instructed class in Information Systems.