Experience

Affinity Empowering

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Vice President of User Journey

  • Aug 2021 - Present

  Affinity Empowering is a top life science, health services, and technology company proud to serve health plans, providers, employers, and individuals alike. We provide whole health solutions, increasing the speed to care while driving down cost. We continually innovate our products to drive change within the healthcare industry, while maintaining focus on the user journey. We’re proud of creating solutions for a diverse set of users across the healthcare ecosystem. Through our solutions, Affinity removes barriers to care with a person-focused approach to healthcare. Our core tenet is to design products that are person-focused first. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Compliance Process and Issues Manager

  • Dec 2019 - Aug 2021

  -Manage all audits for team, provide evidence and responses in a timely fashion-Manage and oversee eight Gap Assessments per year to effectively implement required policy updates-Created and successfully implemented new process to draft, review and gain proper approvals for entire suite of procedures and job aids

• Partnership Risk Program Manager

  • Apr 2018 - Dec 2019

  -Successfully implemented four new Business Directed programs-Oversaw the day to day operations of four Corporate Payment Systems Business Directed programs. Including annual due diligence, ongoing management and contract amending of each partner-Worked in partnership with Third Party Risk Management, Corporate Compliance, Sales Culture and Fair and Responsible Banking and business line teams to ensure programs meet all regulations and requirements

• Quality Assurance Manager

  • Apr 2016 - Apr 2018

  -Oversaw quarterly user access reviews for all of CPS for twenty four applications-Successfully implemented an automated platform using Connex for assistance with quarterly reviews-Collaborated across CPS business lines and risk and control partners to identify then remediate issues that expose CPS to potential operational and compliance risks-Provided evidence for both internal and external audits on a quarterly basis

• Operations Manager

  • Sep 2014 - Apr 2016

  -Managed day to day operations for a team of 10-Completed monthly and annual reviews; including call and email monitoring-Researched and resolved client escalations-Acted as a liaison for Training Department to ensure all of our training needs are being met for new hires

• Trainer

  • Mar 2013 - Sep 2014

  -Attended project calls, create training documentation, trained teams on new or changing product offerings-Trained new Account Coordinators on systems, day to day expectations and best practices-Built strong working relationships with other departments within organization

• Account Coordinator

  • Nov 2011 - Mar 2013

  Managed the portfolios and daily servicing needs of 15+ clients by email and phoneEducated and trained clients on new products and software updatesCreated training documentation on V Look-up, Charge-Off accounts and Delinquent accountsSuccessfully led team in re-design of Account Coordinator Roles and Responsibilities documentAssisted with training of new Account Coordinators

• Account Processing Specialist

  • 2010 - Nov 2011

   Process new checking and savings account applications submitted on-line and over the phone Timely follow-up with customers over the phone and through email to ensure they understand the process of opening a new account through an internet or phone channel Consistently meet and exceed daily and monthly processing and account booking goals Chosen to work on a special department project for lost internet applications Chosen to work on department social committee to encourage team building and recognition of team members Actively involved in a US Bank community service program Show less