Experience

EVERMARK

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Sourcing Planner

  • May 2021 - Present



Veritiv Corporation

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Professional II

  • Aug 2013 - May 2021



CarMax

• United States
• Retail
• 700 & Above Employee

• Service Advisor

  • Oct 2004 - Aug 2013

  Assessing needs of automotive service customers, educating and making recommendations for repairs and service. Develops trust as single point of contact for future business needs.

• Corporate Finance Support Specialist

  • Jun 2000 - Oct 2004

  Analyzed credit bureaus regarding customer credit applications and negotiated with lenders to secure financing. Maintained new car finance rates for multiple dealerships. Trained sales managers on the review of credit files and helped them overcome customer concerns. Exceeded monthly close ratio. Provided support for store funding issues and partnered with lenders to obtain resolution. Traveled to stores and provided training and feedback regarding the Carmax sales process.

• Sales Manager

  • Mar 1994 - Jun 2000

  Involved in recruiting and staffing for two new Carmax locations. Coached and trained Sales Consultants to achieve goals as well as to ensure profitability through correct use of store systems and processes. Key responsibilities include fostering exceptional customer service, developing Sales Consultants, and participating in recruiting and hiring to fuel company growth.