Principal Engineer

• May 2023 - Present

Enterprise Solutions Architect

• Feb 2020 - Present

Enterprise Solutions Architect

• Jul 2009 - Feb 2020

Software Engineer

• 2003 - 2009

• Web Application development and testing using ASP .NET Framework, AJAX, ADO.NET, and C# • Microsoft SQL Server Database design, development, and maintenance • Requirements gathering, design, project management, development, testing, on-site deployment and training, and maintenance of custom web applications/solutions for various nationwide customers • Involved in all aspects of development, QA, and management process • Developed a Common Framework that was used in a suite of Web-based Applications • Worked in an Agile software development environment and worked as SCRUM master for a large project Show less

Technical Support Specialist/Project Manager/Product Developer

• Mar 2000 - Feb 2003

• Provided technical support for a suite of products from March - October 2000 • Project Manager in charge of automated testing, product builds, and release cycle management from October 2000 – February 2001 • Product Developer from February 2001 – January 2003 o Windows Application development in C++ and C# o Contributed to a team that integrated the managed .NET Framework and C# language with legacy unmanaged C++ code o Debugging and maintenance of existing code o Requirements gathering, design, and implementation of a real-time help system Show less

Japan Customer Service Representative/Distributor Relations Supervisor

• 1998 - 2000

• Communicated via fax, e-mail, letter, and telephone with customers in Japan from 1998 - 1999 o Established records that were later used as standards for calls taken and productivity measurement • Became Distributor Relations Supervisor in 2000 o Managed a team of ten employees o Taught company-wide marketing/communications training classes for new and existing employees o Handled all escalated issues and worked directly with customers to resolve complaints and concerns o Responsible for hiring/firing and interpersonal relationships within team Show less