Experience

Willwork Global Event Services
• United States
• Events Services
• 1 - 100 Employee
• Director Of Account Services

  • Aug 2021 - Present

Willwork Exhibit & Event Services
• Director Of Customer Relations

  • Jun 2018 - Mar 2020


Teamwork Event Specialists

• Director Of Customer Relations

  • Jan 2017 - Jun 2018

  Teamwork has become Willwork. Still the same great company and the same amazing service. Teamwork has become Willwork. Still the same great company and the same amazing service.



Xpert Exposition Services

• Director of Customer Relations Account Management

  • Aug 2011 - Oct 2016

  1. Establish customer service goals and support results through best practice leadership and management principles. 2. Enforce best practices at show site and in all forms of communication. 3. Drive service objectives setting the tone for customer service interaction. Mentors service personnel. 4. Develops and leads customer centric service training sessions. 5. Make recommendations for organizational improvements to better support the customer experience. 6. Attain customer feedback through survey conduction and identify improvable business practices. 7. Oversee phone system operations to ensure satisfactory provision of customer service. 8. Assimilate pertinent job information from electronic commerce system and send to appropriate personnel. 9. Responsible for overall management of electronic commerce system including updates and training. 10. Project and schedule necessary temporary staffing to support show site operations. 11. Assist Marketing Director in social media management and customer engagement efforts. 12. Assist CFO in establishing and implementing technological initiatives, especially as they relate to service and communication efforts. 13. Facilitate intra-office communal activities to bolster relationships amongst team members. Show less


Gobber Mktg
• VP

  • 1987 - 2014


Champion Exposition Services

• Events Services
• 1 - 100 Employee

• Exhibitor Solutions Rep.

  • Jun 2008 - Aug 2011

  Handle all exhibiting customer service issues and needs. Work to ensure all information was processed, audited, and billed accurately. Traveling to various locations, establishing working relationships with a diverse cast of team members. Handle all exhibiting customer service issues and needs. Work to ensure all information was processed, audited, and billed accurately. Traveling to various locations, establishing working relationships with a diverse cast of team members.



MGM MIRAGE

• IT Application Support- POS Team

  • Jun 1997 - Jul 2004

  Maintenance and support of all Information Technology related systems for point of sale and retail operations. Communicate with several department heads at various properties to implement upcoming installation and training schedules. Weekly one on one meeting with supervisors to evaluate production and progress. Completed Mirage Resorts Management and Development Program. Maintenance and support of all Information Technology related systems for point of sale and retail operations. Communicate with several department heads at various properties to implement upcoming installation and training schedules. Weekly one on one meeting with supervisors to evaluate production and progress. Completed Mirage Resorts Management and Development Program.