Experience

Tong Garden Centre

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Junior People and Culture Business Partner

  • Jan 2020 - Present

  Bradford, United Kingdom



Nuffield Health

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Deputy General Manager

  • Sep 2014 - Jan 2020

  Cottingley Deputising for the General Manager in the club, the Deputy General Manager role covers the following responsibilities: * Full accountability for Sales & Marketing * Responsible for improving Secondary Spend * Creates strategies to improve retention levels * Manages member feedback and implement actions/changes * Strong Advocate of the Nuffield Health brand



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Personal Banker

  • Aug 2012 - Sep 2014

  Leeds, United Kingdom Meeting customers every day needs by offering them solutions such as insurance or borrowing to help them save and make money, working alongside FCA and GI regulations. Providing customers with solutions and allowing them to make informed decisions on products to support their finances



Fitness First

• United Kingdom
• Health, Wellness & Fitness

• Acting General Manager

  • Jan 2012 - Aug 2012

  *Full Profit and Loss responsibility for my club *Deliver monthly net growth *To lead, develop and evolve a team *Meet sales and retention targets monthly *Ensure implementation of high quality Fitness Product including Group Exercise and Personal Training

• Member Service Manager

  • Jun 2010 - Jan 2012

  *Provide the highest level of customer service to members *Meet monthly retail and retention targets *Manage, motivate and develop a team of receptionists *Financial responsibility for club banking

• Regional Member Service Manager

  • Mar 2011 - Jun 2011

  Bradford, United Kingdom *Motivating, supporting and coaching a team of 11 Member Service Managers across the Yorkshire region *Delivering 2 weekly conference calls to collect feedback and implement new strategy *Held this role until company structure no longer required this



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Customer Service Advisor

  • May 2009 - Sep 2009

  *Process customer accounts *Deal with customer queries *Work as a team to meet monthly targets



Next Group PLC

• Customer Service Advisor

  • Apr 2004 - Sep 2006

  Leeds, United Kingdom *Customer Service on tills, fitting rooms and shopfloor *Working as a team to promote Directory sales *Seasonal sale preparation