Experience

Exxat

• United States
• Education Administration Programs
• 300 - 400 Employee

• Customer Success Lead and Product Specialist

  • Aug 2016 - Present

  Champion of customer experience through integrative onboarding, data visualization, requirement gathering, and analysis. Guide users on cloud based database use. Troubleshoot user issues. Collaborate with business analysts on user requirements and developing new functionalities. Enable best possible user experience and success. Manage team of customer success representatives support agents, tech leads, and data specialists part of which is offshore. Champion of customer experience through integrative onboarding, data visualization, requirement gathering, and analysis. Guide users on cloud based database use. Troubleshoot user issues. Collaborate with business analysts on user requirements and developing new functionalities. Enable best possible user experience and success. Manage team of customer success representatives support agents, tech leads, and data specialists part of which is offshore.



University of Illinois at Chicago

• United States
• Higher Education
• 1 - 100 Employee

• Clinical Instructor

  • Nov 2014 - Aug 2016

  Teaching responsibilities in professional writing, health policy and the affordable care act, poverty awareness, LGBTQ issues in healthcare. Advising students on cultural awareness and competence in under-served communities in preparation for clinical placement. Ensuring preparedness of students for clinical placement in order to ensure success and retention. Database management of student and clinical site information. Co-founder of PT department Writing Center. Web and social media content writer and editor. Show less

• Assistant to the Head for Administration, Dept of Physical Therapy

  • Jun 2010 - Nov 2014



Ray Graham Association

• United States
• Individual and Family Services
• 1 - 100 Employee

• Service Dog Trainer

  • May 2009 - Nov 2015

  Coordinated group classes and trained individuals on service dog tasks and behavior for a wide range of physical, nuero-developmental and psychological disabilities. Led fundraising for program initiatives. Recruited new service dog clients and volunteers. Coordinated group classes and trained individuals on service dog tasks and behavior for a wide range of physical, nuero-developmental and psychological disabilities. Led fundraising for program initiatives. Recruited new service dog clients and volunteers.



UIC

• Ukraine
• Construction

• Academic Coordinator, PhD Program in Disability Studies

  • Sep 2004 - 2010

  Provided administrative support to clinical education portion of the DPT program, including managing student clinical education records, clinical site information, contact information, and current clinical education opportunities through Microsoft Access 2013; maintained, confirmed and communicated with students regarding compliance with site and program immunization and certification requirements. Editor in chief for the Departmental newsletter. Provided writing and editing feedback and support to the following: Clinical Education Pre-Internship materials, MS Thesis format approval. Planned and organized annual career fair for graduating students. Planned and managed Annual Distinguished Lecture Series. Show less



University of Pittsburgh

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty, Department of English

  • Jan 2001 - May 2004

  Designed and taught undergraduate courses in composition. Tutored students in University Writing Center focusing on sentence and paragraph level issues and structure, as well as clarity and academic appropriateness. Worked with ESL students. Courses included General Writing, General Writing Intensive.

• Academic Advisor

  • May 2001 - Aug 2002

  Counseled students on academic rules, procedures and requirements; discussed educational plans, options, opportunities, problems; suggested career and Major directions, goals, campus resources and courses. Prepared written reports on each student following each individual advising session. Led group orientations.