Experience

JL Properties

• Malta
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Feb 2022 - Present

  Monitor day-to-day operations, report on performance , coordinate with other departments. Assist the accountant by preparing invoices and maintaining client databases. Maximize bookings capacity Monitor day-to-day operations, report on performance , coordinate with other departments. Assist the accountant by preparing invoices and maintaining client databases. Maximize bookings capacity



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Jan 2021 - Jan 2022

  Manage global service desk calls/emails by following structure process for the French department. Formalize all requests/incidents in a monitoring system using a trouble ticket management system and ensuring all are dealt with effectively. follow documented service delivery processes and to assist with major incident management and escalation. Manage global service desk calls/emails by following structure process for the French department. Formalize all requests/incidents in a monitoring system using a trouble ticket management system and ensuring all are dealt with effectively. follow documented service delivery processes and to assist with major incident management and escalation.



SoMezzo

• France
• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Support Representative

  • Sep 2019 - Sep 2020

  Provide expert answers to questions about products, pricing, and availability Identify and address customer needs with a goal to satisfy Respond quickly and accurately to a large volume of customer inquiries Provide expert answers to questions about products, pricing, and availability Identify and address customer needs with a goal to satisfy Respond quickly and accurately to a large volume of customer inquiries