Experience

Jones Stephens

• United States
• Wholesale
• 1 - 100 Employee

• EDI Coordinator - eCom Coordinator

  • Nov 2013 - Present

  Manage, develop and enhance the EDI business and functional activity for a plumbing distribution company, Jones Stephens. A Six Sigma trained, EDI professional with over 15 years of experience working in corporate financial and operational roles. A demonstrated technical expert in EDI billing processes, development and implementation of EDI strategic and tactical plans. • Coordinate the development of specifications in order to enhance and extend the EDI application interfaces and maps.• Design and implement EDI processes for new and existing customers.• Maintain detailed documentation and process flow of all EDI processes.• Monitor report and track trends and manage resolution initiatives.• Delegate processes and procedures to the EDI processing team, manage all activity.• Review and process X12 data between trading partners, resolve any issues or rejected transmissions. Create flat files to deliver data between one operating system to another.• Update and correct EDI maps when needed. • Act as a liaison and communicate all EDI detail with potential new customer on boards. Maintain a relationship with all EDI trading partners and all internal departments. Ensure all daily functions are being completed and are complaint.• Create SOP’s for departments to follow and incorporate training when needed.• Monitor and troubleshoot any communication concerns and work with our Trading Partners and their EDI Providers. • Participate in projects by gaining a clear understanding of the purpose and scope and executing tasks. Completed multiple system conversions to enhance the EDI expierience.E-Commerce Coordinator with Jones Stephens: Focusing on website marketing, uploading and modifying products, implementing promotions and campaigns to generate sales activity. Enhance data and content for high profile e-commerce websites. Develop reporting on progress and improvement initiatives.



GENPACT

• United States
• Insurance
• 1 - 100 Employee

• Assistant Manager

  • Oct 2009 - Oct 2013

  Direct responsibilities are to deliver services to clients at a level of satisfaction and promote client and employee retention through business development support, people and client management.• Managed the delivery of outsourced services for four separate engagements. Ensuring customer satisfaction and increased revenue. • Oversaw and completed credit, invoice collections, billing and deductions on each engagement. Ensuring that each monthly target was met for each customer. Completed client conference calls to report out all updates via a monthly PowerPoint dashboard.• Completed credit reviews based on specific company guidelines. Incorporated new processes to improve timely billing. Maintained bad debt for all engagements. Acted as a liaison and worked with high profile customers on past due invoices. • Developed an environment that fosters continuous performance improvements through Six Sigma and Lean initiatives.• Managing staffing levels to deliver against client revenue and cost expectations. Partner with Human Resources to manage the client engagement staffing levels, develop employees, performance issues, and succession planning and employee retention. Assist in the design, development and implementation of the client/industry specific training programs. • Identify opportunities to increase productivity and revenue. Created bonus structures specific to the engagement and put in place for quarterly employee performance reviews.• Continually evaluate data, adjusting strategy to monitor processes and procedures• Present findings and recommendations to upper management.• Provide industry leadership, management control, staff development, operational knowledge and experience to existing engagements.



Diamond Triumph Auto Glass

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• EDI Billing Manager

  • Jun 2000 - Dec 2008

  Primary responsibilities include managing a billing department for a national auto glass company with 250+ retail locations and five distribution centers. All account billings include high profile commercial, fleet, and auto insurance companies nationwide via EDI. • Maintained and provided operational leadership and management control to ensure client satisfaction and customer retention.• Coordinated and monitored the workflow of a multi departmental billing operation, including Point of Sales, Document Control, Financial Error Auditing, as well as billing for Commercial Fleet accounts and all EDI billing.• Closely monitored all EDI rejections and completed problem resolution between systems and insurance companies. • Reviewed and identified ways to increase productivity monthly with staff.• Worked with Human Resources to develop employees, identifying employee performance concerns while increasing employee morale.• Managed the sales audit process to ensure accurate billing and a timely month end financial close.• Managed customer pricing to ensure adherence to all customer pricing procedures and guidelines for contracted accounts.• Worked closely with field sales and operations personnel on customer specific issues and resolution in all areas of the company.• Closely monitored monthly progress and worked closely with upper management to complete all targets in a timely fashion.• Worked closely with the Collections department to ensure that billing is completed correctly for timely payment. Created a PDF Email Billing system out of the financial system JD Edwards. Improved billing for all serviced customers, increased cash flow by 25%.