Experience

Medicom Technologies Inc.

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Nov 2022 - Present

• Implementation Specialist

  • Jan 2022 - Present



NextGen Healthcare

• United States
• Software Development
• 700 & Above Employee

• Implementation Specialist

  • Dec 2019 - Jan 2022



Medfusion Inc.

• United States
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Feb 2017 - Dec 2019

  • Educated clients on the requirements and workflows of new software systems, system upgrades, and enhancements to current products.• Served as an operational point of contact, advocate, and trusted advisor for assigned clients.• Designed project plans to communicate key deliverables, project milestones, promote utilization, and define success when clients "Go-Live".• Assisted with beta projects by serving as a liaison for clients and Product Managers. • Created and executed on-boarding plans for new team members.• Produced and maintained internal documentation such as, process and how-to guides. • Designed and preserved external documentation such as, system requirements and user guides. Show less

• Customer Care Representative

  • Dec 2015 - Feb 2017

  • Addressed and resolved customer needs through answering phones, picking up tickets from a queue, and conducting live chat sessions while maintaining a customer satisfaction score greater than 98%.• Escalated trending issues and concerns to key stakeholders in cross functional meetings.• Collaborated with other Customer Service Representatives to troubleshoot and research issues. • Composed and published over 100 internal and external troubleshooting/how-to guides in an online library. Show less

• Patient Chat Representative

  • Oct 2015 - Dec 2015



Salem Street Pub

• Downtown Apex

• Waitress

  • May 2015 - Dec 2015

  • Memorize restaurant's food and beverage menu. • Attend to customer requests. • Operate POS terminals to input customer orders from hand written slips, swipe credit cards to collect payments, and enter cash amounts received. • Assist in the training of new hires. • Provide consistent, excellent customer service. • Memorize restaurant's food and beverage menu. • Attend to customer requests. • Operate POS terminals to input customer orders from hand written slips, swipe credit cards to collect payments, and enter cash amounts received. • Assist in the training of new hires. • Provide consistent, excellent customer service.



Wake County Public School System

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Teacher

  • Jan 2015 - May 2015

  • Created and maintained a safe classroom where all students felt comfortable learning. • Collaborated with other teachers to plan assignments and lessons. • Established and communicated clear objectives for each lesson, unit, and project. • Administered tests to evaluate the growth of each student throughout each course. • Adapted methods of teaching to meet the learning styles and interests of each student. • Worked one-on-one with students when extra help or attention is needed. Show less



The Goddard School

• United States
• Education Management
• 700 & Above Employee

• Assistant Preschool Teacher

  • May 2012 - Aug 2014

  • Attend to children's basic needs such as, feeding, nap time, and changing diapers. • Provide activities that encourage exploration, problem solving, and critical thinking. • Establish and model expectations for behavior. • Promote development of each child by observing learning styles, making adaptations as needed. • Facilitate a safe environment for learning. • Meet quarterly with parents and/or guardians to discuss their children's needs and priorities. • Attend to children's basic needs such as, feeding, nap time, and changing diapers. • Provide activities that encourage exploration, problem solving, and critical thinking. • Establish and model expectations for behavior. • Promote development of each child by observing learning styles, making adaptations as needed. • Facilitate a safe environment for learning. • Meet quarterly with parents and/or guardians to discuss their children's needs and priorities.



Urban Ministries, Inc. (UMI)

• Media Production
• 1 - 100 Employee

• Volunteer Intern

  • Aug 2013 - Dec 2013

  • Assisted patients with completing extensive eligibility paperwork. • Evaluated patient paperwork to identify the qualifications for being seen were met. • Checked patients in for appointments. • Reminded patients of upcoming appointments by calling and providing voice recordings. • Assisted patients with completing extensive eligibility paperwork. • Evaluated patient paperwork to identify the qualifications for being seen were met. • Checked patients in for appointments. • Reminded patients of upcoming appointments by calling and providing voice recordings.



Nanny

• Fuquay Varina, North Carolina

• Full-Time Nanny to 4 children

  • May 2012 - Aug 2013

  • Provided daily and overnight care for four children; ages one to twelve. • Assisted with household chores such as, meal prep, laundry, dishes, sweeping. • Handled all transportation of children to and from activities outside of the home. • Managed family calendar by scheduling playdates, visiting the doctor, and preparing for extracurricular activities. • Organized fun and educational day to day, age-appropriate activities. • Fostered learning through reading, outdoor activities, and self-directed play. • Met with parents to track and discuss development. Show less



Children's Discovery Center

• Raleigh, North Carolina

• Assistant Teacher

  • Nov 2009 - Aug 2011

  • Provide basic needs for children (i.e. diaper changes, meals, etc.) • Established positive relationships with children and parents. • Facilitated the learning and development of children by promoting self-directed activities, hands-on learning and collaborative play. • Established and enforced expectations to foster a safe environment. • Plan and execute lessons, centers, arts and crafts. • Provide basic needs for children (i.e. diaper changes, meals, etc.) • Established positive relationships with children and parents. • Facilitated the learning and development of children by promoting self-directed activities, hands-on learning and collaborative play. • Established and enforced expectations to foster a safe environment. • Plan and execute lessons, centers, arts and crafts.