Experience

Premium Choice

• United Kingdom
• Insurance
• 1 - 100 Employee

• Renewals Specialist

  • Sep 2020 - Present



Asda

• Retail
• 700 & Above Employee

• Temporary Associate

  • Mar 2020 - Aug 2020

  Temporary employment due to Covid. Temporary employment due to Covid.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer and Trading Manager - Food Services

  • Nov 2019 - Mar 2020

  - Personal Licence Holder - First Aid Level 3 & Level 2 Award in Automated External Defibrillator refreshed and up to date - Responsible for the day to day running of all Food services inc Cafe, all Counters and Bakery in a £1.1M avg per week store. - Leading from the front I influence, support and challenge, focusing on creating and managing a motivated and energised team who love what they do. - I coach colleagues to provide a brilliant service to customers and ensure all of the food services family work together to drive sales in store. - I am responsible for ensuring all food safety and health and safety regulations are adhered to. - Create and plan schedules in advance for all food services departments. - I focus daily on waste management, manage performance and ensure colleagues provide excellent customer service and full availability and choice in each department.



Team Knowhow

• Consumer Services
• 300 - 400 Employee

• Expert First Line Manager

  • Jun 2018 - Oct 2019

  - First Aid Level 3 & Level 2 Award in Automated External Defibrillator• Responsible for conducting interviews and hiring in the assessment centers, reviewing feedback from behaviors and capabilities in training, and the professional growth of the employees when they join the operation throughout their probationary period and career.My day to day tasks include; •2 team huddles to review the previous performance and engage colleagues, boost moral within the team and drive focus on KPI's that require focus• Probation reviews, 121's and call monitoring and feedback to maintain the excellent standard of customer service from each employee and maintain an open channel of communication between each member of the team.• Return to works, HR meetings for absence or investigations/disciplinaries, stress risk assessments, desk assessments, occupational health referrals, LTS meetings• Customer escalations using conflict resolution skills to ensure a first time solution for the customer, general floor support for the rest of the department.• Personal development plans for colleagues ongoing career progression, motivating and promoting from within for key leadership roles.•At Team Knowhow there are 4 stages of Pathways in management (Graduate, Established, Specialist, Expert.) Each year you have a review based on performance and you can be put forward to achieve the next stage. I was put forward every time and I am an Expert.

• Expert Compliance & Performance Coach

  • Oct 2015 - Jun 2018

• White Goods Diagnostics Specialist

  • Sep 2013 - Oct 2015



Menzies Distribution

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Advisor

  • Jul 2012 - Sep 2013

  • I also completed an NVQ in level 3 customer service. • I also completed an NVQ in level 3 customer service.



The Greetings Card Company

• United Kingdom
• Retail
• 1 - 100 Employee

• Business Administrator

  • Apr 2012 - Jul 2012



Sumlock Electronics NE Ltd

• Newcastle upon Tyne, United Kingdom

• Sales Executive

  • Sep 2011 - Apr 2012