Becca Feiner
AD / Exchange Administrator at Colorado Community College System- Claim this Profile
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Bio
Jessy P.
It is my pleasure to recommend Rebecca (Becca) Feiner. Becca and I worked together at Denver Comic Con from 2013-2016. I enjoyed my time working with Becca, she is intelligent, honest, compassionate, collaborative, creative, and incredibly hard-working. Becca’s knowledge of data and organization helped to ensure that the Information Booths were staffed and well trained during the convention, and that everyone got a break and had time to enjoy the con. Becca has been a great volunteer and friend. She always manages to foster a positive environment and bring the best out in others. Her calm nature puts others at ease in stressful circumstances, and she makes everyone feel valued and validated. Becca is an asset to whatever firm or volunteer organization she wishes to work with. Cordially, Jessy Pace
Casey Bleeker
Becca is an extremely proficient asset to our organization. She successfully manages an exceedingly large volume of varied requests through the help desk by setting client expectations, always assisting with a cheerful attitude, and delegating tasks to the proper group for completion. In addition, Becca is a driven individual and is always looking for ways to make our organization more efficient and helpful to our customers by volunteering to learn new skills so that she can complete complex technical tasks normally delegated to a Tier 3 technical staff within minutes of receiving a request. Becca's leadership on our helpdesk is instrumental in limiting customer requests to almost all areas of our organization as she has the skills to resolve many of these issues herself. Becca is skilled at troubleshooting technical issues, and often identifies root cause of many issues allowing her to resolve many cases quickly, and to involve the correct group if any further assistance is needed while providing relevant troubleshooting information that has already been completed. Her troubleshooting and subsequent documentation skills save us countless hours and often times allow us to resolve issues without the need to contact the customer for further information. The efficiency and time savings that Becca brings to all areas of our organization are irreplaceable.
Jessy P.
It is my pleasure to recommend Rebecca (Becca) Feiner. Becca and I worked together at Denver Comic Con from 2013-2016. I enjoyed my time working with Becca, she is intelligent, honest, compassionate, collaborative, creative, and incredibly hard-working. Becca’s knowledge of data and organization helped to ensure that the Information Booths were staffed and well trained during the convention, and that everyone got a break and had time to enjoy the con. Becca has been a great volunteer and friend. She always manages to foster a positive environment and bring the best out in others. Her calm nature puts others at ease in stressful circumstances, and she makes everyone feel valued and validated. Becca is an asset to whatever firm or volunteer organization she wishes to work with. Cordially, Jessy Pace
Casey Bleeker
Becca is an extremely proficient asset to our organization. She successfully manages an exceedingly large volume of varied requests through the help desk by setting client expectations, always assisting with a cheerful attitude, and delegating tasks to the proper group for completion. In addition, Becca is a driven individual and is always looking for ways to make our organization more efficient and helpful to our customers by volunteering to learn new skills so that she can complete complex technical tasks normally delegated to a Tier 3 technical staff within minutes of receiving a request. Becca's leadership on our helpdesk is instrumental in limiting customer requests to almost all areas of our organization as she has the skills to resolve many of these issues herself. Becca is skilled at troubleshooting technical issues, and often identifies root cause of many issues allowing her to resolve many cases quickly, and to involve the correct group if any further assistance is needed while providing relevant troubleshooting information that has already been completed. Her troubleshooting and subsequent documentation skills save us countless hours and often times allow us to resolve issues without the need to contact the customer for further information. The efficiency and time savings that Becca brings to all areas of our organization are irreplaceable.
Jessy P.
It is my pleasure to recommend Rebecca (Becca) Feiner. Becca and I worked together at Denver Comic Con from 2013-2016. I enjoyed my time working with Becca, she is intelligent, honest, compassionate, collaborative, creative, and incredibly hard-working. Becca’s knowledge of data and organization helped to ensure that the Information Booths were staffed and well trained during the convention, and that everyone got a break and had time to enjoy the con. Becca has been a great volunteer and friend. She always manages to foster a positive environment and bring the best out in others. Her calm nature puts others at ease in stressful circumstances, and she makes everyone feel valued and validated. Becca is an asset to whatever firm or volunteer organization she wishes to work with. Cordially, Jessy Pace
Casey Bleeker
Becca is an extremely proficient asset to our organization. She successfully manages an exceedingly large volume of varied requests through the help desk by setting client expectations, always assisting with a cheerful attitude, and delegating tasks to the proper group for completion. In addition, Becca is a driven individual and is always looking for ways to make our organization more efficient and helpful to our customers by volunteering to learn new skills so that she can complete complex technical tasks normally delegated to a Tier 3 technical staff within minutes of receiving a request. Becca's leadership on our helpdesk is instrumental in limiting customer requests to almost all areas of our organization as she has the skills to resolve many of these issues herself. Becca is skilled at troubleshooting technical issues, and often identifies root cause of many issues allowing her to resolve many cases quickly, and to involve the correct group if any further assistance is needed while providing relevant troubleshooting information that has already been completed. Her troubleshooting and subsequent documentation skills save us countless hours and often times allow us to resolve issues without the need to contact the customer for further information. The efficiency and time savings that Becca brings to all areas of our organization are irreplaceable.
Jessy P.
It is my pleasure to recommend Rebecca (Becca) Feiner. Becca and I worked together at Denver Comic Con from 2013-2016. I enjoyed my time working with Becca, she is intelligent, honest, compassionate, collaborative, creative, and incredibly hard-working. Becca’s knowledge of data and organization helped to ensure that the Information Booths were staffed and well trained during the convention, and that everyone got a break and had time to enjoy the con. Becca has been a great volunteer and friend. She always manages to foster a positive environment and bring the best out in others. Her calm nature puts others at ease in stressful circumstances, and she makes everyone feel valued and validated. Becca is an asset to whatever firm or volunteer organization she wishes to work with. Cordially, Jessy Pace
Casey Bleeker
Becca is an extremely proficient asset to our organization. She successfully manages an exceedingly large volume of varied requests through the help desk by setting client expectations, always assisting with a cheerful attitude, and delegating tasks to the proper group for completion. In addition, Becca is a driven individual and is always looking for ways to make our organization more efficient and helpful to our customers by volunteering to learn new skills so that she can complete complex technical tasks normally delegated to a Tier 3 technical staff within minutes of receiving a request. Becca's leadership on our helpdesk is instrumental in limiting customer requests to almost all areas of our organization as she has the skills to resolve many of these issues herself. Becca is skilled at troubleshooting technical issues, and often identifies root cause of many issues allowing her to resolve many cases quickly, and to involve the correct group if any further assistance is needed while providing relevant troubleshooting information that has already been completed. Her troubleshooting and subsequent documentation skills save us countless hours and often times allow us to resolve issues without the need to contact the customer for further information. The efficiency and time savings that Becca brings to all areas of our organization are irreplaceable.
Credentials
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HDI Support Center Analyst
Help Desk InstituteMar, 2013- Oct, 2024
Experience
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Colorado Community College System
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United States
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Higher Education
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100 - 200 Employee
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AD / Exchange Administrator
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Apr 2017 - Present
Administration of Active Directory and Exchange for the CCCS System Office and support for AD and Exchange at thirteen member colleges.
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Customer Service Coordinator II
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Oct 1998 - Apr 2017
Second level support for 13 Community Colleges and one central Online College. In addition to minor desk tasks such as local network account, records account and portal account management, software troubleshooting and desktop dispatch for central System Office personnel, I receive and troubleshoot IT software, service and records-related issues escalated from desktop and network team managers at each college. Assist college IT members and administration with troubleshooting software versions and compatibility, setup and interaction of records systems, system failures. Manage triage and internal escalation of issues requiring expert assistance within the network servers, exchange and unified communications systems, records correction and system failure assistance for HR, Finance, Financial Aid, Student and general support areas escalated from within each school. Determine and address reported issues; where third tier support is needed, assist AD Managers, Security technicians, Network technicians, software Development staff and Project Managers in communicating with and understanding the needs of user populations.Create documentation, and lead training, to assist local school staff and centralized student/faculty support staff in understanding and troubleshooting the functions of system-wide software packages including Banner, BDMS, DegreeWorks, NSLC reporting, Cognos, as well as MS Office programs, MS 365 student email and other software used in the daily functions of our Community Colleges. Issue security accounts for student mail managers and security grants for portal administration, guide personnel in use of these systems. Create and manage system-wide distribution lists and groups within Active Directory. Administer account security, perform general administration for ellucian portal software.I am proud to serve the mission of the Colorado Community College System. Show less
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Executive Director/Programming Director
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Jan 1997 - Apr 2008
Executive Director 1997 through 2006 Programming Director 2007-2008 Grew annual convention event attendance from per day head count of 250 to three-day count over 12,000 upon retirement from ED position. Developed resources including volunteer outreach, community building, position oversight/goal-setting/staff training for heads of 17 departmental units including international relations and translation support, guest services, volunteer coordination, logistics, central operations command center, live programming, video programming, registration, public safety and EMS services, hotel site coordination, art installation, vendor relations, publicity, and so forth as needed to support an annual 24-hour, 3-day function with up to 13 tracks of live programming at any time. Developed successful programs to introduce youth to art, music, writing, fashion and international interests via pop culture. Led successful transfer of running operations to management successors through training, departmental operations exposure, interpersonal relations and ongoing consultant assistance, maintained position as Director and then advisor to ease transition of business operations in a positive creative manner. Show less
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AAIII, Office Manager I
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May 1992 - Oct 1998
Senior Secretary managing supply inventory for central Motor Vehicle Division records section, maintaining departmental budget, purchasing for departmental needs, issuing correspondence on behalf of the section, processing personnel actions, managing storage and training employees in use of terminal system. Promoted to co-manager of service counter and phone operations for Driver Control section, training staff, developing documentation and providing management support for section in which citizen driving privileges were terminated and reinstated according to the requirements of Colorado law. Show less
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Auraria Higher Education Center
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United States
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Higher Education
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1 - 100 Employee
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Senior Secretary, AHEC Bookstore
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Jul 1987 - May 1992
Inventory order processing, correspondence, filing, floor display maintenance and floor sales reporting to manager of general supply area in the Auraria Higher Education Center complex bookstore. Inventory order processing, correspondence, filing, floor display maintenance and floor sales reporting to manager of general supply area in the Auraria Higher Education Center complex bookstore.
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Education
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1987 - 1992
Metropolitan State College of Denver
Bachelor of Arts, English Writing/Business
Community
