Experience

Engage Interactive

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Project Manager

  • Nov 2021 - Present



Woven Agency

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Project Manager

  • Mar 2021 - Nov 2021



Pinpoint

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Project Manager

  • Apr 2020 - Mar 2021

  Responsible for growing and developing the Project Management team, this included:-- Management and mentoring of staff – 1-2-1’s, reviews, bonus assessments, training and development, wellness plans. Creation of documentation to support this.- Developing project management processes and procedures to help the team grow with a strong focus on the businesses commercial requirements and also the needs of team members and clients.- Most senior point of contact on the Project Management team – ensuring any issues that are escalated are dealt with effectively in the best interest of both the client and the business.- Acting as lead Project Manager across a variety of accounts – working with the Account Managers to help them grow and develop, maintaining focus on both longer and shorter term goals.- Working on full end-to-end builds and retained clients.- Resource management for the production team – ensuring all team members know what they areworking on and when it is scheduled.- Running full team daily stand-up meetings each day.- Maintaining reporting on KPI’s, including - project budget burndown, production efficiency, estimates vs. actuals- Working with the wider teams to review current web development processes, looking for areas forimprovement and growth.- Working with Client Services leads to review current processes and procedures, documenting bestpractice and ensuring new ways of working are adopted



Epiphany Search

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Creative Programme Manager

  • Jul 2019 - Apr 2020

  Maintaining all below Project Management responsibilities with the addition of:-- Creation and management of studio creative processes and documentation- Providing training for other departments within the business on any process changes, working closely with Creative Directors and Head of Development

• Senior Project Manager

  • Oct 2018 - Jun 2019

  Maintaining all below responsibilities with the addition of –- Completion of full end-to-end website builds (Discovery, Definition, Design, Build & Testing). Clients include Glide and Insurance2Go.- Management and collaboration of relevant teams across the agency – design, development, CRO & UX, content strategy, SEO and Analytics.- Core responsibility for delivery of creative content projects – this includes project and resourcemanagement, daily communication with Client Services teams and clients, and ensuring projects aredelivered on-time and to budget.- Working with client services team to ensure all work is briefed into studio correctly, and that the wider aims for the client are at the forefront of all work completed.- Daily traffic management of studio resource.- Creation and management of project ‘traffic lights’ information – managing costs and resources and highlighting areas of concern.

• Senior Account Manager

  • Jan 2017 - Sep 2018

  Main point of contact for clients including Ladbrokes, Coral, Gala Bingo, Gala Casino and Gala Spins, Hermes and Dignity Funerals.- Working with the service teams to provide the right strategy for each client, and communicating the benefits of each stream effectively.- Demonstrating the benefits of a multi-channel approach and using this knowledge to encourage and support account growth.- Maintaining and growing knowledge and understanding of individual client markets and showcasing how we can help with specific challenges.- Leading quarterly review meetings.- Understanding and demonstrating the agency values both internally and externally.- Working with Account Managers and Account Executives to help them develop their knowledge and understanding.- Board member for the LUU x Epiphany micro-agency project.



Ignition Search Ltd

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account and Project Manager

  • Oct 2013 - Dec 2016

  - Responsible for the day to day liaison and decision making for all client and account issues.- Work closely with new business development manager to initiate client projects and brief into studio. Primarily responsible for ensuring project documentation is in place. - Support and participate in client pitches for new and existing customers. - Review and refine processes and relevant documentation. - Lead a weekly meeting with delivery teams internally to manage production.- Lead more formal project reviews in line with strategy, relevance and account budget. - Get involved in ideas generation for generating new SEO content. - Troubleshooting account issues, both internally and client-side.- Responsible for user, search and competitor research for PPC and SEO. - Work closely with content strategists to formulate and approve project planning and strategy proposals.- Regularly report on project progress and results; including ad-hoc reporting, formal monthly written reports and quarterly face-to-face reviews. - Advise on basic user experience best practice for content presentation. - Responsible for proofreading content - from expert articles to HTML infographics. - Worked closely with the technical SEO team to publish content via a client’s content management system (CMS).



AMG Chrome Limited

• United Kingdom
• Mining
• 1 - 100 Employee

• Central Administration and Communications

  • Dec 2011 - Oct 2013

  - Central point of contact for print and digital agencies, coordinating marketing collateral for LSM, OST and LSM Analytical (LAB).- Responsible for internal project management of the production and delivery of marketing deliverables. - Write and edit copy for print and online marketing activities, including e-newsletters, brochures and website content for LSM, OST and LSM Analytical. - Key facilitator in the design and implementation of a new LSM Analytical website.- Responsible for the renovation of LSM front of house, liaising with the design agency and third party contractors.- Key member of the project team responsible for the implementation and communication of company procedures, including High Performing Organisational Profile (HPOP).- Responsible for the implementation of quarterly organisational meetings to improve internal communications.- Responsible for the delivery of internal and external communications surrounding the celebration of LSM’s 75th Anniversary.- Provide administrative support to LSM, OST, LSM Analytical and AMG Aluminum (US).- Organise all travel booking within the company, including arranging visas as appropriate.



Atmore Group

• Personal Assistant

  • 2009 - Jul 2011



Reed

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Branch Administrator

  • Jun 2007 - Mar 2009