Director of Operations

• Sep 2022 - Present

Oversee all operations, focusing on risk reduction, human resources, culture development, and enhancing net revenue through efficient operations. Develop, execute and maintain the marketing and communications plan. Assisting in business development, proposal development, and bid processes. Oversee all operations, focusing on risk reduction, human resources, culture development, and enhancing net revenue through efficient operations. Develop, execute and maintain the marketing and communications plan. Assisting in business development, proposal development, and bid processes.

Director of Operations

• Sep 2022 - Present

Director Of Operations

• Mar 2018 - Oct 2022

• Serve as development liaison between the Foundation, Corporate Partner product lines and license programs • Provide critical operational information to executive leadership and make actionable recommendations on both strategy and operations • Oversee all financial functions with banks, review and process check requests including minimizing operational expenditure within the business wherever possible. • Establishing a culture of continuous business improvement while organizing and maintaining an efficient and effective records management system. • Researching opportunities for cost savings across the business while restructuring business activities to increase speed and efficiency. • Overseeing all operational activities for the organization. • Identifying opportunities to streamline business processes and systems while restructuring business activities to increase speed and efficiency. • Translating the company’s strategic plans into defined operational plans. • Provide technical support and oversight of the foundation website redevelopment and updates • Assist with budgeting, financial planning, financial reporting and analysis activities • Serve as a strategic partner on the Executive Team, developing organizational strategy to more effectively support grant recipients, donors, and constituents. • Support the Foundation and Accounting firm in organizational audits • Ensure Foundation practices comply with federal, state, and local laws and regulations • Implement effective business analytics practices that drive improved decision-making, efficiency and performance • Maintain vendor relationships by monitoring quality of work, resolution of issues and accuracy of invoices. • Review, evaluate and develop proposals for new initiatives as appropriate • Protect confidential information. • Plan, coordinate, set up and execute all company and philanthropy events on and off site. Show less

Executive Assistant

• Dec 2015 - Dec 2017

● Provide Executive support to Head of Investments, CIO and CFO. ● Organize, coordinate and document weekly Investment Committee meetings for Investment and Lending: Gather Business Plans, Set Agenda, distribute documents and agenda to IC. Members, attend meetings to take minutes, prepare and distribute minutes to IC members. ● Manage calendars, phone calls, travel, expense reports, reservations and conference registrations for Chief of Investments, Portfolio Leaders and Asset Managers. ● Support Directors and Portfolio Leaders in any travel, meeting, coordination and planning needs. ● Prepare documents for execution by CFO, CEO, DOI, and legal counsel; follow up for confirmation of completion (scan/mail originals). ● Working with DOI and others, coordinate, and organize Sabal Summer Seminar as well as other company events. ● Assist with recruitment, interviewing and onboarding for all divisions. ● Keep track of company’s training through Morningstar from organization, planning, follow through to completion. ● Hold Bi-Monthly Asset Management meetings to update everyone on corporate and investment standings. ● Plan, coordinate, set up and execute all company and philanthropy events on and off site. Show less

Outreach & Volunteer Coordinator

• Jun 2015 - Dec 2015

● Volunteer Event Management: Recruit, track, coordinate, acknowledge and manage volunteers for Gladiator Events. ● Lead relationship management of fundraisers, engaging with members to build strong fundraising teams. ● Encourage participants throughout campaign to reach their fundraising goals and provide tips, feedback and pertinent information for them to do so. ● Draft campaign content and work with teams to encourage members to get involved and take action. ● Participate in crafting strategy for engaging TACA members and the general public in raising autism awareness through online campaigns. ● Write, deliver and monitor all fundraising email updates, blog/social media posts, and web content to encourage others to take action. Collaborate with the Communication team to get messaging out to targeted groups. ● Go out in the community at events, hold a booth, educate and promote the business with health relation to TACA. ● Accomplish established fundraising and messaging goals as set by the leadership team. ● Recruit, track, coordinate and manage volunteers for projects within the Foundation Office as needed, as often as weekly. Which included volunteer onboarding, training, and processing of paperwork. Show less

National Account Research Analyst

• Jul 2012 - Jun 2015

● Support all National Account Analysts as well as A/R Director, Managers and Collection Supervisors● Work directly with over 150 National accounts such as Amazon, Dicks Sporting Goods, Disney, Nordstrom, Matco, Zappos and others● Coordinate communication between sales, operations, customers and collectors to complete tasks● Investigate, research and resolve all pricing discrepancies and shortages with all national accounts ● Develop and implement solutions to minimize chargebacks and integrate process improvements in AR and Sales Support.● Liaison between National sales directors, managers, account managers, and key accounts● Point of contact for all research needs with all National Accounts with Oakley● Schedule and coordinate meetings between Accounting Reps, Sales Reps and Management● Monitor and process all clearings on the national accounts● Chosen by the company to Lead and run OneSight clinics regionally and internationally which includes, travel, organization, training, implementation and sustainability for future years to come.● Lead Coordinator for the Eco Coalition, running the email, site and meetings.● Head Ambassador and Coordinator for Oakley for all TACA initiatives the company participates in since 2009.● Lead Ambassador and Coordinator for Oakley for all Special Olympics So Cal events and efforts. ● Zero Waste Ambassador, assisted in creating, implementing and maintaining the coalition for the past 3 years. Show less

Trainer

• Apr 2009 - Jun 2015

•Assist Call Center Director, Operations Managers and Supervisors with all needs pertaining to the business•Promoted from a seasonal representative to a Customer Care Lead and Call Center Trainer within 1.5 years•Handle all customer calls for Oakley Customer Care also Covering Oakley Lobby and Operator positions.•Processed all order entry for customers and accounts requesting apparel.•Place all eyewear orders for customers as well as eyewear and prescription orders for accounts via order entry.•Open Tracers and Oakley Custom Products requests to help accommodate customer and account needs.•Handle and resolve order entry and allocation issues within account services and consumer services.•Constantly work with stock for allocation and backorders to fulfill account needs•Document and update orders due to customer-initiated and account-initiated changes.•Account Services which included taking and placing Prescription orders, dealer orders and assisting them with prescription oriented questions.•Communication liaison between regional sales managers, account managers, and key accounts.•Point of contact with prescription lab to ensure orders are properly processed.•Train new representatives to the call center and update training within call center•Create and implement training modules for all employees to refer to and use as training guides Show less

Southern California Quality Assurance

• Dec 2002 - Mar 2009

● Southern California coordinator for March of Dimes and United Way managing over 3,400 employees. ● Provided Service Agent Support and Leadership, handling all escalated calls and situations with customers. ● Assisted with all new hire onboarding, orientation and training. ● Processed all freight and handled all sort functions including allocation to couriers. ● Handled and processed all internal and external audits for our location. ● Processed all OSHA Audits for our location. ● Processed and inspected all Dangerous Goods/Materials packages. ● Certified and trained all personnel needing access for the Airports (SIDA Badges). ● Processed all timecards, DOT logs and payroll distribution for the location. ● Provided leadership with covering on site/department management positions frequently. ● Maintained the locations personnel files for all Service Agents, Couriers, Handlers, Mechanics and Managers. ● Processed internal packages and shipments dealing with import and export regulations and securities Show less